Subject: RE: 100139503_2 || TAMA-212-626 Brevi - Slex Evo - 3in1 High Chair - Dove Grey - MISSING PARTS
From: "Tarek El-Far" <[email-masked]>
To: "'Christian Mendoza'" <[email-masked]>
Cc: "'John Garcia'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Fri, 26 Jun 2020 19:52:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Christian

Please inform the customer that missing screws are sent directly from Italy to their address with tracking number UPS 1Z4V179X6736970660

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Christian Mendoza <[email-masked]> 
Sent: Tuesday, 23 June, 2020 17:52
To: Tarek El-Far <[email-masked]>
Cc: John Garcia <[email-masked]>; customer care <[email-masked]>
Subject: Re: 100139503_2 || TAMA-212-626 Brevi - Slex Evo - 3in1 High Chair - Dove Grey - MISSING PARTS

Hi Tarek,

Thank you for your response and prompt action. Please see the details below.

SHIP TOSandra atallah
Sandra atallah
Villa 169F
Al-Bustan Village
3010
Al Arid Unit No: 2 AR Riyadh 13332 – 7663 Kingdom of Saudi Arabia
Riyadh
Saudi Arabia Map

SHIP AREA 

SHIP PHONE966504519951

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Tue, Jun 23, 2020 at 5:44 PM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Dear Christian

Brevi Italy are sending the missing parts by express courier, please advise the exact contacts of the customer to send directly and save time, otherwise, it will be sent to us and will hand over to your driver accordingly.

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Christian Mendoza <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, 23 June, 2020 17:11
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >
Cc: John Garcia <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 100139503_2 || TAMA-212-626 Brevi - Slex Evo - 3in1 High Chair - Dove Grey - MISSING PARTS

Hi Team,

May we have an update.

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Thu, Jun 18, 2020 at 2:03 PM Christian Mendoza <[email-masked] <mailto:[email-masked]> > wrote:

the missing items are C1, C2, D   

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Thu, Jun 18, 2020 at 1:41 PM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Hi Christian

The image is not clear, am attaching the manual in PDF for customer easy reference to highlight exactly what’s missing after checking all the part in the box (is it C1, C2 & D only?)

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Christian Mendoza <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, 18 June, 2020 13:32
To: [email-masked] <mailto:[email-masked]> ; John Garcia <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: 100139503_2 || TAMA-212-626 Brevi - Slex Evo - 3in1 High Chair - Dove Grey - MISSING PARTS

Hi Team,

Customer received the above item with missing parts/screws. See the message from the customer:

he brevi slex high chair is missing the screws / the user manual, two ring that hold the screws together and the L shape that is used to tighten the screws. Attached is a copy of the user manual that I found online and the missing items are C1, C2, D (attached Pic) and without it the chair wont work. 

 

@John Garcia <mailto:[email-masked]>  need your immediate support.

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ>