Subject: Tickets Folders Assigned
From: Ekta Jesswani <[email-masked]>
To: Customer Care Team <[email-masked]>, Rukaya Ahmed <[email-masked]>, Omar Khaled <[email-masked]>, Hanaa Abdel-Malak <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>, Rosette Modiri <[email-masked]>, Urvika Chaudhary <[email-masked]>, Asad <[email-masked]>
Date: Fri, 26 Jun 2020 15:08:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Below are agents assigned to the 4 folders
Please grab the new tickets in these folders and the aging tickets will be
assigned to your view.

*To note:*

   - The target is to solve every ticket as a First Contact Resolution
   - Please ensure you maintain the quality of your responses
   - Check any additional or duplicate tickets of the customer to ensure
   you have a full view of the customer's concern or query before answering.

Tracking/Order Status
Emran Alrababah
Nada Issa Saad
Ankit Malhotra
Rukaya Ahmed
Hanaa Abdel-Malak
Missing/Damaged Items
Sarah Azzam
Rabia Ahmed
Maria Katrina Bautista
Christian Mendoza
Tracking + Refund
Farah Wasef Shaqlous
Nada Issa Saad
Sara Abdelnab
Leen Abu Khamseh
General Inquiries
Emran Alrababah
Ashutosh Yadav
Tijo Thomas
Omar Khaled

Any questions, please feel free to ask

-- 
*Regards, *