Subject: Re: Fragile Items - 600903111
From: Mary Anne Agapito <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Fri, 26 Jun 2020 10:16:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed,

Thanks for the update. Has it been placed in a cool container or bag?

@Mostafa saad <[email-masked]>  @lastmile <[email-masked]> -
please inform the driver as well, otherwise, the customer will complain
again.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, Jun 26, 2020 at 6:10 AM Syed Yakoob <[email-masked]> wrote:

> Hello Mac,
>
> Order completely picked, packed and loaded.
>
> Best Regards,
>
> ᐧ
>
> On Thu, 25 Jun 2020 at 12:47, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> This is the 3rd time the customer received the milk which is very hot
>> despite putting a request on the comment section to ensure it is in a cool
>> place.
>>
>> These are her orders -  600888685
>> <https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46398655> ;
>> 600889816
>> <https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46431230> and
>> the latest is  600903111
>> <https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46763637>
>> .
>>
>>  The subject item is mentioned below:
>>
>> Aptamil 1 Ready to Drink First Infant Milk, 200ml
>> *SKU:* TM-47365
>> Aptamil 1 Ready to Drink First Infant Milk, 200ml - 1x6
>> *SKU:* BNDL-MZ-47365X6-TM-47365
>>
>> The customer has a newborn baby and needs it urgently, so we have placed
>> a new order to rectify the issue.
>>
>> new SO
>> 600906010
>>
>> Please ensure the milk will be kept in a cooler bag or in a cooler place
>> so we would be able to avoid this incident again.
>>
>> Moreover, please mark the items FRAGILE for some heat sensitive items
>> that we have such as crayons, milk, cosmetics to name a few as we keep on
>> receiving complaints about the same issue.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>