Subject: Re: Chat Performance
From: "Asad ." <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 26 Jun 2020 06:02:52 +0000

Thanks Urvika,

Any reason Dipayan’s performance dropped yesterday?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
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Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Friday, 26 June 2020 at 8:21 AM
To: Asad <[email-masked]>
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>, saurabh <[email-masked]>
Subject: Re: Chat Performance

Hi Asad,

Please find below the number of chats served by the agents as on 25/06/2020- 26/06/2020

Mohammed Obiedo-  96
Ahmad Daher- 84
Dipayan- 68

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Asad" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>, "Ibrahim Hashem" <[email-masked]>
Sent: Wednesday, June 24, 2020 4:20:58 PM
Subject: Re: Chat Performance

Adding Ibrahim.

If possible have a quick call with him, as he may need to understand how we can get clear reports from zendesk.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Wednesday, 24 June 2020 at 11:34 AM
To: Asad <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, rodina <[email-masked]>, saurabh <[email-masked]>
Subject: Re: Chat Performance

Hi Asad,

Please share Ibrahim's email id.

Yes we have an upcoming batch scheduled for coming monday.
Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Asad" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]>, "saurabh" <[email-masked]>
Sent: Wednesday, June 24, 2020 12:04:31 PM
Subject: Re: Chat Performance

Thanks Urvika, please add Ibrahim on these emails.

Please also do daily quality checks to ensure the staff members are actually solving customers problems. Do you have more agents to join soon?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Wednesday, 24 June 2020 at 9:57 AM
To: Asad <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, rodina <[email-masked]>, saurabh <[email-masked]>
Subject: Re: Chat Performance

Hi Asad,

Please find below the number of chats served by the agents as on 22/06/2020- 23/06/2020

Mohammed Obiedo-  91
Ahmad Daher- 58
Dipayan- 74

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "Asad" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]>, "saurabh" <[email-masked]>
Sent: Tuesday, June 23, 2020 10:36:40 AM
Subject: Re: Chat Performance

Hi Asad,

Please find below the number of chats served by the agents as on 22/06/2020- 23/06/2020

Mohammed Obiedo-  114
Ahmad Daher- 89
Dipayan- 81

Thanks & Regards

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "Asad" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]>, "saurabh" <[email-masked]>
Sent: Monday, June 22, 2020 2:29:44 PM
Subject: Re: Chat Performance

Hi Asad,

As requested, please find below the number of chats served by the agents as on 21/06/2020- 22/06/2020

Mohammed Obiedo-  111
Ahmad Daher- 72
Dipayan- 93

Thanks & Regards

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "saurabh" <[email-masked]>
To: "Asad" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]>
Sent: Monday, June 22, 2020 11:18:23 AM
Subject: Re: Chat Performance

Hi Asad,

This is Deeksha

Thank you for your email. I just spoke with Urvika about this. I will also join you guys on the call today to better understand what is happening.

Speak to you soon

Regards,

Deeksha Dadu
LiveSalesman

On Jun 22, 2020, at 10:16 AM, Asad . <[email-masked]> wrote:

Gm Team,

I am concerned about the performance of the agents on the chat. Can we please have a quick discussion after todays briefing to plan the next steps? Issues here are number of chats served in the whole day and the ratings.

Dipayan Banerjee
12 Chats / 50% Rating
Mohammed Obeido
38 / 62.50%
Khalid M Salaheldin
13 / ?
Ahmad Daher
27 / 42.86%

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
<https://www.instagram.com/mumzworldcom/>
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<https://www.youtube.com/user/MumZworld>
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<https://www.snapchat.com/add/mumzworld.com>
  <https://twitter.com/mumzworld>
<https://twitter.com/mumzworld>

<https://www.mumzworld.com/en/>

<https://www.mumzworld.com/en/media-and-press>

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.