Subject: Re: Missing Items 600884532
From: Anas nazzal <[email-masked]>
To: Ashish Nair <[email-masked]>, Jaymar Tolentino <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: customer care <[email-masked]>
Date: Fri, 26 Jun 2020 09:51:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

KIndly assist with the below customer.

Best Regards,
Anas Nazzal

On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <[email-masked]> wrote:

> Dear All,
>
> Kindly assist with the below as the customer called again to follow up.
>
> Best Regard,
> Anas Nazzal
>
>
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> On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <[email-masked]>
> wrote:
>
>> Dear Jaymar
>>
>>
>>
>> As per PO we supplied and your receiving team also received as per PO.
>> For your reference please check the our invoice copy.
>>
>> Its clear from our side we supplied correct.
>>
>>
>>
>> Please see the invoice there is no cutting.
>>
>>
>>
>>
>>
>> *Thanks, and Regards*
>>
>> Shek Hussain
>>
>> E-Commerce Sales Executive
>>
>> Hassani Trading Co.
>>
>> +971564098684
>>
>> PO Box : 286
>>
>> Dubai investment Park-1
>>
>>
>>
>> *From:* Jaymar Tolentino <[email-masked]>
>> *Sent:* 21 June 2020 9:22 PM
>> *To:* Shek Hussain <[email-masked]>
>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>> Outbound.fc <[email-masked]>; Mohit Caleb <[email-masked]>;
>> Syed Yakoob <[email-masked]>; customer care <[email-masked]>;
>> Talal Haroun <[email-masked]>; Kanika Munjal <
>> [email-masked]>; Vipul Arora <[email-masked]>
>> *Subject:* Re: Missing Items 600884532
>>
>>
>>
>> Hi Shek,
>>
>>
>>
>> Please see below PO for your reference.
>>
>>
>>
>> POMUMZ_DXB205107 Hassani Trading Co
>>
>>
>>
>>
>>
>>
>> *Jaymar Tolentino*
>> Logistics Executive
>>
>> *P* +971 4 433 1360   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
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>>
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>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <[email-masked]>
>> wrote:
>>
>> Dear Jaymar
>>
>>
>>
>> Yes we are always ready to support you
>>
>> Please shared the PO reference I will investigate and Update you morning.
>>
>>
>>
>> *Thanks, and Regards*
>>
>> Shek Hussain
>>
>> E-Commerce Sales Executive
>>
>> Hassani Trading Co.
>>
>> +971564098684
>>
>> PO Box : 286
>>
>> Dubai investment Park-1
>>
>>
>>
>> *From:* Jaymar Tolentino <[email-masked]>
>> *Sent:* 21 June 2020 4:09 PM
>> *To:* Shek Hussain <[email-masked]>
>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>> Outbound.fc <[email-masked]>; Mohit Caleb <[email-masked]>;
>> Syed Yakoob <[email-masked]>; customer care <[email-masked]>;
>> Talal Haroun <[email-masked]>; MISOperation <[email-masked]>;
>> Kanika Munjal <[email-masked]>; Vipul Arora <
>> [email-masked]>
>> *Subject:* Re: Missing Items 600884532
>>
>>
>>
>> Hi Shek,
>>
>>
>>
>> Please support the customer on the below issue. Kindly include it for tom
>> delivery.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Jaymar Tolentino*
>> Logistics Executive
>>
>> *P* +971 4 433 1360   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <[email-masked]> wrote:
>>
>> Dear Ashish,
>>
>>
>>
>> We received it as a single item because the description was changed on
>> the 3rd of June as pack of 6 post PO creation. Vendor brought printed PO as
>> Single piece and we received the same as single.
>>
>>
>>
>>
>>
>> @Jaymar Tolentino <[email-masked]> : Kindly check with vendor to
>> supply short qty against PO.
>>
>>
>>
>> Thanks
>>
>> Vipul
>>
>>
>>
>>
>>
>> On Sun, 21 Jun 2020 at 14:40, Ashish Nair <[email-masked]> wrote:
>>
>> Hi Habib,
>>
>>
>>
>> Please be informed that the missing pcs were not physically found.
>>
>>
>>
>> @Vipul Arora <[email-masked]>  - please have a look into this
>> subject matter & give ur feedback.
>>
>>
>>
>> Regards,
>>
>> *Ashish.S.Nair*
>> Inventory Controller
>>
>>
>> *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
>> On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <[email-masked]>
>> wrote:
>>
>> @Ashish Nair <[email-masked]>  please help her.
>>
>>
>>
>> On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi team,
>>
>>
>>
>> The customer called again to follow up.
>>
>>
>>
>> @Muhammad Habib <[email-masked]> The item in our website shows
>> that it is a pack of 6. In a single order the customer should receive 6
>> packs/qty of the item.
>>
>>
>>
>> Kindly check and advise asap.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld Catalogue)' via
>> customer care <[email-masked]> wrote:
>>
>> ##- Please type your reply above this line -##
>>
>> You are registered as a CC on this request (1123603). Reply to this email
>> to add a comment to the request.
>>
>> *Jayson Reyes* (Mumzworld.com)
>>
>> Jun 14, 2020, 9:34:39 AM GMT+4
>>
>> Hi,
>>
>> Please see attached screenshot from vendor sheet
>>
>>
>>
>> Regards,
>>
>> Jayson Reyes
>>
>> m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e: [email-masked]
>>  │ w: www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> *Anas* (Mumzworld.com)
>>
>> Jun 13, 2020, 3:37:58 PM GMT+4
>>
>> Dear Team,
>>
>> Kindly advise as the product Rudolfs - Pear Prune Smoothie For Babies
>> 110g - Pack Of 6 is showing in our website as pack of 6.
>> Please find the below screenshot for the same
>>
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>>
>> On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <[email-masked]>
>> wrote:
>>
>> Dear Anas,
>>
>> Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
>> I pc was ordered and the same was picked and packed.
>> Further for your action please.
>> Screenshot attached for your reference.
>>
>> On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>> The below customer complained that only pack has been delivered pack has
>> been delivered from Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of
>> 6
>>
>> Order Number 600884532
>>
>> Best regards,
>> Anas Nazzal
>>
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>> Thanks & regards,
>>
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>>
>> Thanks & regards,
>>
>>
>>
>>
>>
>>
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