Subject: Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
From: Michaela Manibo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Mostafa Said <[email-masked]>, April De Torres <[email-masked]>
Date: Fri, 26 Jun 2020 09:15:42 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa,

@Mostafa saad <[email-masked]>

Please share the AWB for this shipment.

Thanks

On Thu, Jun 11, 2020 at 5:41 PM Denmark A <[email-masked]> wrote:

> Hi Michaela,
>
> Lid just found now and bound to reship to the customer, also please label
> the spare part item with SO# and the person to whom you will hand over the
> item, so that it is easy for us to recognize and work will be smooth thank
> you.
>
> Regards,
> Den mark
>
> On Wed, Jun 10, 2020 at 5:55 PM Michaela Manibo <
> [email-masked]> wrote:
>
>>
>> Team,
>>
>> The customer is very furious now about the delay on the lid replacement?
>> May we please have an update on this?
>>
>> This has been raised since April and it needs to be delivered the
>> customer asap.
>>
>> Thanks
>>
>> On Sun, Jun 7, 2020 at 9:25 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Please confirm if this item has been sent to the customer.
>>>
>>> Thank you
>>>
>>>
>>>
>>> On Mon, May 25, 2020 at 10:17 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Hi Den,
>>>>
>>>> Please advise if this has been sent to the customer.  Thank you
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 7, 2020 at 9:08 AM April De Torres <[email-masked]>
>>>> wrote:
>>>>
>>>>> Michaela,
>>>>>
>>>>> Check with Denmark.
>>>>>
>>>>> On Wed, 6 May 2020, 9:24 pm Michaela Manibo, <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we know if this has been collected from the vendor?
>>>>>>
>>>>>> Customer is following it up.. Please assist.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, May 4, 2020 at 9:14 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @April De Torres <[email-masked]>
>>>>>>>
>>>>>>> Please assist in arranging the collection of the lid from the vendor
>>>>>>> so we can send this to the customer.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 3, 2020 at 12:17 PM Mylyn Vega <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Michaela,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you for providing the below.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We will be replacing the Bowl Lid – Grey.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please arrange collection today before 3pm.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you and best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mylyn Vega*
>>>>>>>>
>>>>>>>> *Sales Coordinator*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *MYLYN* VEGA
>>>>>>>>
>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are
>>>>>>>> confidential and may be privileged. If you are not a named recipient,
>>>>>>>> please notify the
>>>>>>>>
>>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>>> medium.
>>>>>>>>
>>>>>>>> Please consider your environmental responsibility. Before printing
>>>>>>>> this e-mail message, ask yourself whether you really need a hard copy.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>> *Sent:* Sunday, May 3, 2020 11:45 AM
>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> HI Team,
>>>>>>>>
>>>>>>>> The customer just sent this now
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 3, 2020 at 9:10 AM Mylyn Vega <[email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dear Michaela,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Good Morning.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hope my email finds you well.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I am not asking for the proof of purchase since I received this
>>>>>>>> already from you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> In my below email, I am requiring you to provide the serial number
>>>>>>>> and Batch date -  you may find it underneath the unit (see below sample).
>>>>>>>> The one you previously provided is not the correct one.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please send this to me ASAP to resolve this issue.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you and best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mylyn Vega*
>>>>>>>>
>>>>>>>> *Sales Coordinator*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *MYLYN* VEGA
>>>>>>>>
>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are
>>>>>>>> confidential and may be privileged. If you are not a named recipient,
>>>>>>>> please notify the
>>>>>>>>
>>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>>> medium.
>>>>>>>>
>>>>>>>> Please consider your environmental responsibility. Before printing
>>>>>>>> this e-mail message, ask yourself whether you really need a hard copy.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>> *Sent:* Tuesday, April 28, 2020 9:44 PM
>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> Please see the attached sales order copy.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Apr 27, 2020 at 6:22 PM Mylyn Vega <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hello Michaela,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hope all is well and safe.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Still waiting for the other requirements.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Look forward hearing from you the soonest.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Have a evening and stay safe.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you and best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mylyn Vega*
>>>>>>>>
>>>>>>>> *Sales Coordinator*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *[image: A picture containing bedroom Description automatically
>>>>>>>> generated]*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Follow us
>>>>>>>>
>>>>>>>> Babyzenmiddleeast
>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>> Beaba_middleeast
>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>> Ergobabymiddleeast
>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>> Sophielagirafe_middleeast
>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *MYLYN* VEGA
>>>>>>>>
>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>> hard copy.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mylyn Vega
>>>>>>>> *Sent:* Wednesday, April 22, 2020 8:18 AM
>>>>>>>> *To:* 'Michaela Manibo' <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>> *Subject:* RE: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Michaela,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Good Morning.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hope you are well and safe.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please provide the serial number and Batch date -  you may find it
>>>>>>>> underneath the unit (see below sample). The one you provided is not the
>>>>>>>> correct one.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Look forward hearing from you to solve this issue.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you and best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mylyn Vega*
>>>>>>>>
>>>>>>>> *Sales Coordinator*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>>> generated]*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Follow us
>>>>>>>>
>>>>>>>> Babyzenmiddleeast
>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>> Beaba_middleeast
>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>> Ergobabymiddleeast
>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>> Sophielagirafe_middleeast
>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>>
>>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>>
>>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>>
>>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>>
>>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>>
>>>>>>>> www.mapyr.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>> hard copy.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>> *Sent:* Wednesday, April 22, 2020 8:02 AM
>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Mylyn,
>>>>>>>>
>>>>>>>> Good morning.
>>>>>>>>
>>>>>>>> Please see the information below from the customer and the attached
>>>>>>>> sales order,
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Apr 12, 2020 at 8:58 AM Mylyn Vega <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Michaela,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Good Morning.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Well received of your aftersales email.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Grateful if you could send me the below details:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> 1. Copy of your customer receipt
>>>>>>>>
>>>>>>>> 2. Serial number and Batch date -  you may find it underneath the
>>>>>>>> unit (see below sample)
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We look forward to hearing from you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you and best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mylyn Vega*
>>>>>>>>
>>>>>>>> *Sales Coordinator*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>>> generated]*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Follow us
>>>>>>>>
>>>>>>>> Babyzenmiddleeast
>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>> Beaba_middleeast
>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>> Ergobabymiddleeast
>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>> Sophielagirafe_middleeast
>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>>
>>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>>
>>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>>
>>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>>
>>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>>
>>>>>>>> www.mapyr.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>> hard copy.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>>
>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>> *Sent:* Saturday, April 11, 2020 6:01:14 PM
>>>>>>>> *To:* April Garrido <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>> *Subject:* Fwd: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please assist us on this case as we have a very upset customer who
>>>>>>>> received an item damaged. Customer prefers getting a lid replacement as it
>>>>>>>> will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>>
>>>>>>>> Please check what can be done on this case.
>>>>>>>>
>>>>>>>> @ <[email-masked]> Aprille . Please assist as we are not
>>>>>>>> able to see the PO number.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>>
>>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: *Michaela Manibo* <[email-masked]>
>>>>>>>> Date: Sat, Apr 11, 2020 at 5:55 PM
>>>>>>>> Subject: Damaged Item - SO 100122505 || Beaba - Babycook Neo with
>>>>>>>> FREE SkipHop - Formula To Food Containers
>>>>>>>> To: <[email-masked]>
>>>>>>>> Cc: Jeffin Joy <[email-masked]>, Malak Nobeh <
>>>>>>>> [email-masked]>, customer care <[email-masked]>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please assist us on this case as we have a very upset customer who
>>>>>>>> received an item damaged. Customer prefers getting a lid replacement as it
>>>>>>>> will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>>
>>>>>>>> Please check what can be done on this case.
>>>>>>>>
>>>>>>>> @Jeffin Joy <[email-masked]>
>>>>>>>>
>>>>>>>> Please assist as we are not able to see the PO number.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>>
>>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks!
>>>>>>>>
>>>>>>>>