Subject: Re: SO#200251494_2 || MCI || Urgent Compliant
From: "Asad ." <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, Amani Bani Odeh <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Thu, 25 Jun 2020 15:00:52 +0000
List-Id: <ccteam.mumzworld.com>

Thanks Zubair, please confirm once its shipped so that we can inform customer.

CS team, customer will accept it right?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
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[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
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From: Zubair Wahid <[email-masked]>
Date: Thursday, 25 June 2020 at 4:32 PM
To: "Asad ." <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, Amani Bani Odeh <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Subject: Re: SO#200251494_2 || MCI || Urgent Compliant

Asad we have the quantity in stock, this could be a QC error (i will investigate). As we have already shipped the car seat, we will ship the stroller separately.

Thanks
Zubair

On Thu, Jun 25, 2020 at 3:18 PM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Zubair do you still have this bundle? And where is the original stroller, I assume lost?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Zubair Wahid <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 June 2020 at 4:15 PM
To: Alaa Musa <[email-masked]<mailto:[email-masked]>>, Ahmed Irfan <[email-masked]<mailto:[email-masked]>>
Cc: "Asad ." <[email-masked]<mailto:[email-masked]>>, "Raghu Nalloor (R3PL)" <[email-masked]<mailto:[email-masked]>>, Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>, Malak Nobeh <[email-masked]<mailto:[email-masked]>>, Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO#200251494_2 || MCI || Urgent Compliant

Alaa
Please place a new order for this item. We will have the case closed today.

@Ahmed Irfan<mailto:[email-masked]> keep a check on this case.

Thanks
Zubair

On Thu, Jun 25, 2020 at 3:13 PM Alaa Musa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Asad,

Thanks for the reply.

The customer is based in KSA, Arar. The bundle was committed from KSA tamer warehouse, however while shipping they shipped only the car seat, the stroller wasn't shipped . We've been chasing the team at tamer warehouse to arrange shipping for the item but we didn't receive any update till now. The returning team wasn't able to find a courier that would be able to collect the item from Arar for us to replace the full item.

The stroller is sold separately as well, can I place a new order for the stroller only?

https://www.mumzworld.com/en/babytrend-sit-n-stand-double-stroller-elixer  BK-SS76715

This is one of the MCI complaints,

Regards,
Alaa

On Thu, 25 Jun 2020 at 15:41, Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Where is this customer based?

Please give more details about the issue with the customer. If he ordered a bundle then why he didn’t get both items?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Alaa Musa <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 June 2020 at 3:36 PM
To: Zubair Wahid <[email-masked]<mailto:[email-masked]>>, "Raghu Nalloor (R3PL)" <[email-masked]<mailto:[email-masked]>>, Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>, Asad <[email-masked]<mailto:[email-masked]>>
Cc: Malak Nobeh <[email-masked]<mailto:[email-masked]>>, Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO#200251494_2 || MCI || Urgent Compliant

Hi
@Asad<mailto:[email-masked]>

We need your assistance here. The customer ordered a bundle BNDL-SS76715+CS31715<https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the customer only received the car seat without the stroller. The customer has raised a return . as per Moataz collection can't be arranged from his area now.

Regards,
Alaa

On Wed, 24 Jun 2020 at 18:41, Alaa Musa <[email-masked]<mailto:[email-masked]>> wrote:
Dear Zubair,

We need an update here!

Regards,
Alaa

On Tue, 23 Jun 2020 at 11:50, Alaa Musa <[email-masked]<mailto:[email-masked]>> wrote:
Dear team,

Any update

Regards,
Alaa

On Sun, 21 Jun 2020 at 16:20, Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Reminder

On Wed, 17 Jun 2020 at 15:47, Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
BNDL-SS76715+CS31715<https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> Please locate this item in the warehouse and update accordingly

Thanks
Zubair

On Wed, Jun 17, 2020 at 9:20 AM Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:
 Dears,

Please update urgently, this is as a bundle BNDL-SS76715+CS31715<https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the customer only received the car seat without the stroller. The customer has raised a return . as per Moataz collection can;t be arranged from his area now.

Please check for the stroller and arrange to ship it asap.

Thanks,
Amani

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