Subject: Re: 100122862_1 || 290081951058 || 3rd package
From: Alaa Musa <[email-masked]>
To: Fahad Shafiq <[email-masked]>
Cc: Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Thu, 25 Jun 2020 17:46:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Fahad,

Its ok, refund is not needed, we placed new order (New order 100160725 )
Regards,
Alaa

On Wed, 24 Jun 2020 at 15:04, Fahad Shafiq <[email-masked]> wrote:

> Hi Malak
>
> What's the ticket number?
>
> Thanks and regards,
>
> Fahad
>
>
>
>
> On Wed, Jun 24, 2020 at 2:53 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> @Fahad Shafiq <[email-masked]> Please refund
>>
>> CRAKTM6933 -  100122862
>>
>>
>>
>> On Wed, Jun 24, 2020 at 2:04 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Alaa,
>>>
>>> All MCI Cases should only come from Sagar to me.
>>>
>>> Sagar has strictly informed me not to do any MCI case if it is not sent
>>> by him.
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 1:50 PM Alaa Musa <[email-masked]> wrote:
>>>
>>>> Dear Hussain
>>>>
>>>> This is one of the MCI cases, please raise CRA as we placed a new order
>>>> for her.
>>>>
>>>> New order 100160725
>>>>
>>>> Regards,
>>>> Alaa
>>>>
>>>>
>>>> On Thu, 28 May 2020 at 14:13, Mariya Christy <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Alaa,
>>>>>
>>>>>
>>>>>
>>>>> Please take a note that the pending shipment # *171081951069*
>>>>> returned to your KSA facility due to refusal.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *No*
>>>>>
>>>>> *Barcode*
>>>>>
>>>>> *Scan Time*
>>>>>
>>>>> *Scan*
>>>>>
>>>>> 1
>>>>>
>>>>> *171081951069*
>>>>>
>>>>> 23/05/2020 15:24
>>>>>
>>>>> Returned
>>>>>
>>>>> 2
>>>>>
>>>>> *290081951058*
>>>>>
>>>>> 15/05/2020 23:02
>>>>>
>>>>> Delivered
>>>>>
>>>>> 3
>>>>>
>>>>> *171081951070*
>>>>>
>>>>> 07/05/2020 00:22
>>>>>
>>>>> Delivered
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *MARIYA CHRISTY*
>>>>>
>>>>> CS Key Accounts Agent
>>>>> Customer Service Dept.
>>>>> Dubai - United Arab Emirates
>>>>>
>>>>> T
>>>>>
>>>>> +971 4 606 9099
>>>>>
>>>>>  EXT
>>>>>
>>>>>   4032
>>>>>
>>>>> M
>>>>>
>>>>> +971 58 954 7017
>>>>>
>>>>>  F
>>>>>
>>>>> +971 4 235 1166
>>>>>
>>>>> E
>>>>>
>>>>> [email-masked] <[email-masked]>
>>>>>
>>>>> <http://www.smsaexpress.com/>
>>>>>
>>>>> <https://www.iso.org/home.html>
>>>>>
>>>>> <https://www.tapaonline.org/>
>>>>>
>>>>> <https://www.ticsi.org/>
>>>>>
>>>>> <https://sa.greatplacetowork.com/en/>
>>>>>
>>>>> <http://www.facebook.com/SMSAExpress>
>>>>>
>>>>>  <http://twitter.com/SMSAExpress>
>>>>>
>>>>> <http://www.instagram.com/SMSAExpress>
>>>>>
>>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>>
>>>>> [image: Description: Description: Please consider the environment
>>>>> before printing this email]
>>>>>
>>>>>
>>>>>
>>>>> This e-mail contains confidential information or information belonging
>>>>> to SMSA Express and is intended solely for the addressees. The unauthorized
>>>>> disclosure, use, dissemination or copying (either whole or partial) of this
>>>>> e-mail, or any information it contains, is prohibited. E-mails are
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>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Alaa Musa [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, 27 May, 2020 4:38 PM
>>>>> *To:* Ronald Gaviola; Mariya Christy; Amir Mustafa Ebadda; Eugene
>>>>> Mugisa
>>>>> *Cc:* customer care; lastmile
>>>>> *Subject:* 100122862_1 || 290081951058 || 3rd package
>>>>>
>>>>>
>>>>>
>>>>> Dear team
>>>>>
>>>>>
>>>>> Please arrange urgent delivery for the 3rd package, customer claims
>>>>> she received 2 packages only.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alaa
>>>>>
>>>>