Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Taiba <[email-masked]>
To: Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Thu, 25 Jun 2020 11:38:20 +0000
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Kindly advise if we must rearrange pickup

Taiba Asghar
Key Account Executive

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 52 314 8509

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Mostafa saad <[email-masked]>
Sent: Thursday, June 25, 2020 3:28 PM
To: Radwa Ali <[email-masked]>; Taiba <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; Mohamed Magdy <[email-masked]>; Umang Mehrotra <[email-masked]>; customer care <[email-masked]>; Denmark A <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>
Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective

Hello Radwa

This CRA was canceled by the courier due to this reason ( Customer is not responding )

@Taiba Jeebly<mailto:[email-masked]>  Please share your feedback     AWB   (JB269153)

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 25, 2020 at 3:22 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
Please arrange the pick up.
the customer keeps calling.
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jun 3, 2020 at 9:27 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Alina

Please always add on Gdoc any CRA to proceed.

@Mohamed Magdy<mailto:[email-masked]>  FYI

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Wed, Jun 3, 2020 at 3:35 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Thanks Mylyn.

@Mostafa saad<mailto:[email-masked]> arrange collection asap CRA_AR_RE12360

Regards,
Alina

On Mon, Jun 1, 2020 at 9:07 AM Mylyn Vega <[email-masked]<mailto:[email-masked]>> wrote:

Dear Radwa,

Good Morning,

For some reason, we don’t know how could this be possible. Every time we are replacing Mamaroo base, we see to it that the new base we are giving is in perfect condition. We normally open the box and test the product functionality in actual.

Kindly  send back the full unit in our warehouse. We will replace the base and we’ll provide a video before sending it back.

Trust my email finds you well.

Have a great day ahead and stay safe.

Thank you and best regards,

Mylyn Vega

Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA

SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE

LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8

PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the

sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.

Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 30, 2020 3:21 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Mylyn Vega <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective

Hi Mylyn,

Please check the attached video.

The issue is re-occurred again. she is very upset.

We will arrange the pick up but she is insisting if the same issue occurs a 3rd time to geta  refund.

Please test thoroughly before shipping.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, May 27, 2020 at 10:17 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mylyn,

Thank you,  our driver will go there today.

Regards,

Den mark

On Wed, May 27, 2020 at 10:12 AM Mylyn Vega <[email-masked]<mailto:[email-masked]>> wrote:

Hi Both,

Good day.

We received the item and we will be replacing the Mamaroo base as FOC.

You may arrange collection today from 2pm-4pm.

Have a good day and stay safe.

Thank you and best regards,

Mylyn Vega

Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA

SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE

LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8

PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the

sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.

Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mylyn Vega
Sent: Wednesday, May 27, 2020 8:17 AM
To: Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective

Dear Umang/Denmark,

Good Morning.

Please send the item back to our office for inhouse verification.

Once we have the item we will advise accordingly.

Have a great day ahead and stay safe.

Thank you and best regards,

Mylyn Vega

Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA

SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE

LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8

PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]>  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the

sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.

Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 26, 2020 4:50 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective

Hi Mylyn,

Is there any update?

Regards,

Umang Mehrotra

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, May 25, 2020 3:51 PM
To: Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

And also find the attached small video and sales invoice for your reference.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark

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