Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Mostafa saad <[email-masked]>
To: Radwa Ali <[email-masked]>, Taiba Jeebly <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Thu, 25 Jun 2020 15:28:45 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa

This CRA was canceled by the courier due to this reason ( Customer is not
responding )

@Taiba Jeebly <[email-masked]>  Please share your feedback     AWB
 (JB269153)

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 25, 2020 at 3:22 PM Radwa Ali <[email-masked]> wrote:

> Hi All,
> Please arrange the pick up.
> the customer keeps calling.
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Wed, Jun 3, 2020 at 9:27 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Alina
>>
>>
>> Please always add on Gdoc any CRA to proceed.
>>
>> @Mohamed Magdy <[email-masked]>  FYI
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Wed, Jun 3, 2020 at 3:35 AM Alina D'Souza <[email-masked]> wrote:
>>
>>> Thanks Mylyn.
>>>
>>> @Mostafa saad <[email-masked]> arrange collection asap
>>> CRA_AR_RE12360
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Jun 1, 2020 at 9:07 AM Mylyn Vega <[email-masked]> wrote:
>>>
>>>> Dear Radwa,
>>>>
>>>>
>>>>
>>>> Good Morning,
>>>>
>>>>
>>>>
>>>> For some reason, we don’t know how could this be possible. Every time
>>>> we are replacing Mamaroo base, we see to it that the new base we are giving
>>>> is in perfect condition. We normally open the box and test the product
>>>> functionality in actual.
>>>>
>>>>
>>>>
>>>> Kindly  send back the full unit in our warehouse. We will replace the
>>>> base and we’ll provide a video before sending it back.
>>>>
>>>>
>>>>
>>>> Trust my email finds you well.
>>>>
>>>>
>>>>
>>>> Have a great day ahead and stay safe.
>>>>
>>>>
>>>>
>>>> Thank you and best regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> MYLYN *VEGA*
>>>>
>>>> SALES COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>>
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>>
>>>>
>>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Saturday, May 30, 2020 3:21 PM
>>>> *To:* Denmark A <[email-masked]>
>>>> *Cc:* Mylyn Vega <[email-masked]>; Umang Mehrotra <
>>>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>>>> <[email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Kenneth Nwaso <[email-masked]>
>>>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>>> Multi Plush // Defective
>>>>
>>>>
>>>>
>>>> Hi Mylyn,
>>>>
>>>> Please check the attached video.
>>>>
>>>> The issue is re-occurred again. she is very upset.
>>>>
>>>> We will arrange the pick up but she is insisting if the same issue
>>>> occurs a 3rd time to geta  refund.
>>>>
>>>> Please test thoroughly before shipping.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 10:17 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mylyn,
>>>>
>>>>
>>>>
>>>> Thank you,  our driver will go there today.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 10:12 AM Mylyn Vega <[email-masked]> wrote:
>>>>
>>>> Hi Both,
>>>>
>>>>
>>>>
>>>> Good day.
>>>>
>>>>
>>>>
>>>> We received the item and we will be replacing the Mamaroo base as FOC.
>>>>
>>>>
>>>>
>>>> You may arrange collection today from 2pm-4pm.
>>>>
>>>>
>>>>
>>>> Have a good day and stay safe.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thank you and best regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> MYLYN *VEGA*
>>>>
>>>> SALES COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>>
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>>
>>>>
>>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mylyn Vega
>>>> *Sent:* Wednesday, May 27, 2020 8:17 AM
>>>> *To:* Umang Mehrotra <[email-masked]>; Denmark A <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Kenneth Nwaso <[email-masked]>
>>>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>>> Multi Plush // Defective
>>>>
>>>>
>>>>
>>>> Dear Umang/Denmark,
>>>>
>>>>
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> Please send the item back to our office for inhouse verification.
>>>>
>>>>
>>>>
>>>> Once we have the item we will advise accordingly.
>>>>
>>>>
>>>>
>>>> Have a great day ahead and stay safe.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thank you and best regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> MYLYN *VEGA*
>>>>
>>>> SALES COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>>
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>>
>>>>
>>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Umang Mehrotra <[email-masked]>
>>>> *Sent:* Tuesday, May 26, 2020 4:50 PM
>>>> *To:* Denmark A <[email-masked]>; Mylyn Vega <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Kenneth Nwaso <[email-masked]>
>>>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>>> Multi Plush // Defective
>>>>
>>>>
>>>>
>>>> Hi Mylyn,
>>>>
>>>>
>>>>
>>>> Is there any update?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Umang Mehrotra
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Monday, May 25, 2020 3:51 PM
>>>> *To:* Mylyn Vega <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Kenneth Nwaso <[email-masked]>; Umang Mehrotra <
>>>> [email-masked]>
>>>> *Subject:* Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>>> Multi Plush // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> And also find the attached small video and sales invoice for your
>>>> reference.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "Returns.fc" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTu_79GgkVAx_Td%3Dz1%3D1-DQ3CP7cm83y1Gdf3zQtAtb0ZQ%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTu_79GgkVAx_Td%3Dz1%3D1-DQ3CP7cm83y1Gdf3zQtAtb0ZQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>>