Subject: Re: S001230160868 - 100147260_1 Urgent Delivery
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, Asad <[email-masked]>
Date: Thu, 25 Jun 2020 15:27:00 +0400
List-Id: <ccteam.mumzworld.com>

looping in @Ahmed Irfan <[email-masked]>

Please help us resolve the issue the soonest possible time.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 25, 2020 at 3:02 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair,
>
> May we have an update on this case, please?
>
> The customer is going to give birth by July and very furious until now the
> order hasn't been delivered yet.
>
> The customer called Shipa and the shipment is not with them. The customer
> wants to know if it will be delivered and when otherwise, she wants her
> money back asap so she can still buy the things she needs for her baby.
>
> Please we need an urgent update.  Case was escalated through Ticket
> ‭#1149785 <https://mumzworldhelp.zendesk.com/agent/#/tickets/1149785> as
> well.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 17, 2020 at 5:56 PM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Michaela
>> This shipment is partial, once its confirmed we will ship it
>>
>> Thanks
>> Zubair
>>
>>
>> On Wed, Jun 17, 2020 at 3:13 PM Shipa Delivery Support (
>> [email-masked]) <[email-masked]> wrote:
>>
>>>
>>> Dear All,
>>>
>>>
>>>
>>>
>>>
>>>
>>> We haven't received the shipment yet from your side. Once you handover
>>> the package to us, we will arrange the delivery at the earliest.
>>>
>>>
>>>
>>>
>>>
>>> Best regards
>>>
>>>
>>>
>>> Ahmad Alqatawna
>>> Customer Care
>>> <https://www.shipa.com>
>>> *M:* 800 SHIPA
>>> www.shipa.com
>>>
>>> ------------------------------
>>> *From: *CST000000006 Shipa Customer Customer <
>>> [email-masked]>
>>> *Sent: *17/6/2020 2:54 PM GMT+04:00
>>> *To: [email-masked]
>>> *Cc: [email-masked]; [email-masked];
>>> [email-masked]; [email-masked]
>>> *Subject: *S001230160868 - 100147260_1 Urgent Delivery
>>>
>>> Team,
>>>
>>> Please get this order dispatched ASAP.  Customer is waiting until now.
>>>
>>> Thanks
>>>
>>