Subject: Re: SO # 100155288_1 - OS01753874KS
From: Mary Anne Agapito <[email-masked]>
To: Ahmed Irfan <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Yaseen Shaqra <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Thu, 25 Jun 2020 15:24:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed,

May we know what had happened to this shipment, please?

The customer is extremely furious and even asked for a refund today if not
delivered.

When it will be delivered? We need an urgent update. Case was escalated
numerous times but there was no update yet.

Please advise us urgently. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 24, 2020 at 9:36 AM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Zubair,
>
> Please we need your support on this, the customer wants the shipment
> urgently
> the order placed on 04.06.2020
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>