Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Radwa Ali <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Thu, 25 Jun 2020 15:21:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
Please arrange the pick up.
the customer keeps calling.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Jun 3, 2020 at 9:27 AM Mostafa saad <[email-masked]> wrote:

> Hello Alina
>
>
> Please always add on Gdoc any CRA to proceed.
>
> @Mohamed Magdy <[email-masked]>  FYI
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Wed, Jun 3, 2020 at 3:35 AM Alina D'Souza <[email-masked]> wrote:
>
>> Thanks Mylyn.
>>
>> @Mostafa saad <[email-masked]> arrange collection asap
>> CRA_AR_RE12360
>>
>> Regards,
>> Alina
>>
>> On Mon, Jun 1, 2020 at 9:07 AM Mylyn Vega <[email-masked]> wrote:
>>
>>> Dear Radwa,
>>>
>>>
>>>
>>> Good Morning,
>>>
>>>
>>>
>>> For some reason, we don’t know how could this be possible. Every time we
>>> are replacing Mamaroo base, we see to it that the new base we are giving is
>>> in perfect condition. We normally open the box and test the product
>>> functionality in actual.
>>>
>>>
>>>
>>> Kindly  send back the full unit in our warehouse. We will replace the
>>> base and we’ll provide a video before sending it back.
>>>
>>>
>>>
>>> Trust my email finds you well.
>>>
>>>
>>>
>>> Have a great day ahead and stay safe.
>>>
>>>
>>>
>>> Thank you and best regards,
>>>
>>>
>>>
>>> *Mylyn Vega*
>>>
>>> *Sales Coordinator*
>>>
>>>
>>>
>>> *UAE weekend: Friday and Saturday*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> MYLYN *VEGA*
>>>
>>> SALES COORDINATOR
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>>
>>>
>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>>
>>>
>>>
>>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>>
>>>
>>>
>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Saturday, May 30, 2020 3:21 PM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* Mylyn Vega <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>> customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>
>>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> Hi Mylyn,
>>>
>>> Please check the attached video.
>>>
>>> The issue is re-occurred again. she is very upset.
>>>
>>> We will arrange the pick up but she is insisting if the same issue
>>> occurs a 3rd time to geta  refund.
>>>
>>> Please test thoroughly before shipping.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, May 27, 2020 at 10:17 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Hi Mylyn,
>>>
>>>
>>>
>>> Thank you,  our driver will go there today.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, May 27, 2020 at 10:12 AM Mylyn Vega <[email-masked]> wrote:
>>>
>>> Hi Both,
>>>
>>>
>>>
>>> Good day.
>>>
>>>
>>>
>>> We received the item and we will be replacing the Mamaroo base as FOC.
>>>
>>>
>>>
>>> You may arrange collection today from 2pm-4pm.
>>>
>>>
>>>
>>> Have a good day and stay safe.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thank you and best regards,
>>>
>>>
>>>
>>> *Mylyn Vega*
>>>
>>> *Sales Coordinator*
>>>
>>>
>>>
>>> *UAE weekend: Friday and Saturday*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> MYLYN *VEGA*
>>>
>>> SALES COORDINATOR
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>>
>>>
>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>>
>>>
>>>
>>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>>
>>>
>>>
>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mylyn Vega
>>> *Sent:* Wednesday, May 27, 2020 8:17 AM
>>> *To:* Umang Mehrotra <[email-masked]>; Denmark A <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>
>>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> Dear Umang/Denmark,
>>>
>>>
>>>
>>> Good Morning.
>>>
>>>
>>>
>>> Please send the item back to our office for inhouse verification.
>>>
>>>
>>>
>>> Once we have the item we will advise accordingly.
>>>
>>>
>>>
>>> Have a great day ahead and stay safe.
>>>
>>>
>>>
>>>
>>>
>>> Thank you and best regards,
>>>
>>>
>>>
>>> *Mylyn Vega*
>>>
>>> *Sales Coordinator*
>>>
>>>
>>>
>>> *UAE weekend: Friday and Saturday*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> MYLYN *VEGA*
>>>
>>> SALES COORDINATOR
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>>
>>>
>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>>
>>>
>>>
>>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>>
>>>
>>>
>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Umang Mehrotra <[email-masked]>
>>> *Sent:* Tuesday, May 26, 2020 4:50 PM
>>> *To:* Denmark A <[email-masked]>; Mylyn Vega <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>
>>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> Hi Mylyn,
>>>
>>>
>>>
>>> Is there any update?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Monday, May 25, 2020 3:51 PM
>>> *To:* Mylyn Vega <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]
>>> >
>>> *Subject:* Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>> And also find the attached small video and sales invoice for your
>>> reference.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Regards,
>>>
>>> Den mark
>>>
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