Subject: Re: [EXTERNAL] Re: damaged shipment 100158262 // 1Z289F8W6756112190 1Z289F8W6756844202
From: Ronald Gaviola <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: [email-masked], Mohit Caleb <[email-masked]>, Samiya Sheikh <[email-masked]>, Rzaldivar <[email-masked]>, Eugene Mugisa <[email-masked]>, Customer Care Team <[email-masked]>
Date: Thu, 25 Jun 2020 15:11:29 +0400
List-Id: <ccteam.mumzworld.com>

[email-masked] <[email-masked]>

FYI.

Regards,
Ronald

On Thu, Jun 25, 2020 at 2:50 PM Mostafa Said <[email-masked]>
wrote:

> Hello Ronald,
>
> I went through the CCTV footage for this order, and it was packed in very
> good condition the liquid items in small size box so the items can't be
> shaking inside the box.
> and the helper kept the box of the liquid inside the Mumz Box, and he
> pasted A caution sticker on the outage of the box (Fragile Sticker).
> This case not related to the packaging at all, Screenshot attached.
>
> On Thu, Jun 25, 2020 at 11:56 AM Ronald Gaviola <[email-masked]>
> wrote:
>
>> +Mostafa Said <[email-masked]> +Mohit Caleb
>> <[email-masked]>
>>
>> Please investigate the packing.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Wed, Jun 24, 2020 at 3:41 PM <[email-masked]> wrote:
>>
>>>
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> It was one of two boxes that was damaged, the attached was shared with
>>> you  (1Z289F8W6756844202)
>>>
>>>
>>>
>>> Can we deliver the pending box ? (1Z289F8W6756112190  )
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 24, 2020 12:31 PM
>>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle (EUR6CTC)
>>> <[email-masked]>; Zaldivar Richelle (VLR5DPB) <
>>> [email-masked]>
>>> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* [EXTERNAL] Re: damaged shipment 100158262 //
>>> 1Z289F8W6756112190
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> Chantelle,
>>>
>>>
>>>
>>> Please investigate what happened here.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 11:35 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please check and confirm to make a replacement.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 7:32 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> This shipment is damaged by UPS. Please confirm to make replacement
>>> order.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>
> --
>
>