Subject: Re: S001230160868 - 100147260_1 Urgent Delivery
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, Asad <[email-masked]>
Date: Thu, 25 Jun 2020 15:02:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

May we have an update on this case, please?

The customer is going to give birth by July and very furious until now the
order hasn't been delivered yet.

The customer called Shipa and the shipment is not with them. The customer
wants to know if it will be delivered and when otherwise, she wants her
money back asap so she can still buy the things she needs for her baby.

Please we need an urgent update.  Case was escalated through Ticket
‭#1149785 <https://mumzworldhelp.zendesk.com/agent/#/tickets/1149785> as
well.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 17, 2020 at 5:56 PM Zubair Wahid <[email-masked]> wrote:

> Hi Michaela
> This shipment is partial, once its confirmed we will ship it
>
> Thanks
> Zubair
>
>
> On Wed, Jun 17, 2020 at 3:13 PM Shipa Delivery Support (
> [email-masked]) <[email-masked]> wrote:
>
>>
>> Dear All,
>>
>>
>>
>>
>>
>>
>> We haven't received the shipment yet from your side. Once you handover
>> the package to us, we will arrange the delivery at the earliest.
>>
>>
>>
>>
>>
>> Best regards
>>
>>
>>
>> Ahmad Alqatawna
>> Customer Care
>> <https://www.shipa.com>
>> *M:* 800 SHIPA
>> www.shipa.com
>>
>> ------------------------------
>> *From: *CST000000006 Shipa Customer Customer <
>> [email-masked]>
>> *Sent: *17/6/2020 2:54 PM GMT+04:00
>> *To: [email-masked]
>> *Cc: [email-masked]; [email-masked];
>> [email-masked]; [email-masked]
>> *Subject: *S001230160868 - 100147260_1 Urgent Delivery
>>
>> Team,
>>
>> Please get this order dispatched ASAP.  Customer is waiting until now.
>>
>> Thanks
>>
>