Subject: Fragile Items - 600903111
From: Mary Anne Agapito <[email-masked]>
To: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 25 Jun 2020 12:47:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

This is the 3rd time the customer received the milk which is very hot
despite putting a request on the comment section to ensure it is in a cool
place.

These are her orders -  600888685
<https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46398655>
;
600889816
<https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46431230>
and
the latest is  600903111
<https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46763637>
.

 The subject item is mentioned below:

Aptamil 1 Ready to Drink First Infant Milk, 200ml
*SKU:* TM-47365
Aptamil 1 Ready to Drink First Infant Milk, 200ml - 1x6
*SKU:* BNDL-MZ-47365X6-TM-47365

The customer has a newborn baby and needs it urgently, so we have placed a
new order to rectify the issue.

new SO
600906010

Please ensure the milk will be kept in a cooler bag or in a cooler place so
we would be able to avoid this incident again.

Moreover, please mark the items FRAGILE for some heat sensitive items that
we have such as crayons, milk, cosmetics to name a few as we keep on
receiving complaints about the same issue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE