Subject: Re: Order #600827989 // EM-SP-5001 // Spartan - Disney Frozen Tricycle With Push Bar // Defective
From: Ayan <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Shafi Shaik <[email-masked]>, Mary <[email-masked]>
Date: Thu, 25 Jun 2020 08:21:54 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

The below tricycle is received & the same is repaired and will be dispatched in the next delivery to your warehouse.

This is for your information & update.

Thanks & Regards,
Ayan Ali Siddique
Warehouse Incharge

________________________________
From: Denmark A <[email-masked]>
Sent: Thursday, June 25, 2020 9:43 AM
To: Ayan <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; Shafi Shaik <[email-masked]>; Mary <[email-masked]>
Subject: Re: Order #600827989 // EM-SP-5001 // Spartan - Disney Frozen Tricycle With Push Bar // Defective

Dear Ayan,

Please update.

Regards,
Den mark

On Wed, May 27, 2020 at 10:23 AM Ayan <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Kindly find below details for your reference.

  1.  Contact : Ayan Siddique (052 148 3040)
  2.  Address : Saif Zone, Gate 1, Near Sharjah International Airport, Sharjah.

Do call on the above mentioned number so that we can collect the item from the gate.

Thanks & Regards,
Ayan Ali Siddique
Warehouse Incharge

________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 10:01 AM
To: Ayan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Shafi Shaik <[email-masked]<mailto:[email-masked]>>; Mary <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600827989 // EM-SP-5001 // Spartan - Disney Frozen Tricycle With Push Bar // Defective

HI Ayan,

Thank you for your email, Can you please share your complete address and contact person to whom we will hand over the item?

Regards,
Den mark

On Wed, May 27, 2020 at 9:59 AM Ayan <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Kindly send the item back to us at the earliest.

Either, we will repair & resend it to you or provide the replacement for the same.

Thanks & Regards,
Ayan Ali Siddique
Warehouse Incharge

________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 4:05 PM
To: Shafi Shaik <[email-masked]<mailto:[email-masked]>>; Ayan <[email-masked]<mailto:[email-masked]>>; Mary <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600827989 // EM-SP-5001 // Spartan - Disney Frozen Tricycle With Push Bar // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Also can you please give me your complete address.

Comments :The part to fix the toy tray can not be fixed. Because the screw is different from the instruction.

The tricycle when built is not stable. Children fall from it all the time. And one of the parts is different from the instruction and doesnt fit. It makes it not usable for purpose.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark