Subject: Re: Chat performance of 24/06/2020
From: Deeksha Dadu <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 25 Jun 2020 03:42:51 +0000

Hi,

Power cut is no excuse, why did we not make him extend to make sure that he completed his daily productivity targets? This is what we decided on the call that day, under any circumstances, the target has to be met. Please make sure that in future, irrespective of the issue, target is met. For yesterday, if this guy didn’t work for 3 hours, please make sure that he is marked half day and it is conveyed to Ashish.

Ahmad is also below the target. For old people they are expecting at least 110-120 so why are we below that?

Regards,
Deeksha

Sent from my iPhone

On 25 Jun 2020, at 03:38, Rosette Modiri <[email-masked]> wrote:

Hi Ma'am,

Please find below the number of chats served by the agents on 24/06/2020.

Agents  chats   bad rating      good rating
Ahmad Daher     74      3       8
Dipayan 56      2       8
Mohammed Obiedo OFF     OFF     OFF

Dipayan faced a power cut issue for 3 hours that's why his count is lees.

Regards,
Rosette