Subject: Lost Shipment 70774549
From: "'Rodina (Mumzworld Customer Care)' via customer care" <[email-masked]>
Cc: layale <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Shajeeb <[email-masked]>, Ronald Gaviola <[email-masked]>, Premiumaccount <[email-masked]>, alaa musa <[email-masked]>, Harshil <[email-masked]>, Norah Alyusuf <[email-masked]>, Vishal Sodhi <[email-masked]>
Date: Wed, 24 Jun 2020 14:42:41 +0000
List-Id: <ccteam.mumzworld.com>

##- Please type your reply above this line -##

You are registered as a CC on this request (1145547). Reply to this email to add a comment to the request.

----------------------------------------------

Rodina, Jun 24, 2020, 6:42 PM GMT+4

I sent it to Ekta and Amir to call the customer as I don't have a VPN access for calls.

Will check with them again.

----------------------------------------------

Shajeeb, Jun 24, 2020, 5:14 PM GMT+4

Hi Ronald,

Please update the order details in the tracker.

Regards,

Shajeeb

 

Regards,

Shajeeb

From: Lamia Al-Dawsari <[email-masked]>
Sent: Wednesday, June 24, 2020 4:45 PM
To: Eugene Mugisa <[email-masked]>
Cc: Support <[email-masked]>; Ronald Gaviola <[email-masked]>; Alaa Musa <[email-masked]>; Norah Alyusuf <[email-masked]>; Vishal Sodhi <[email-masked]>; Layal Bou Khalil <[email-masked]>; Shajeeb Cheriyath <[email-masked]>; customer care <[email-masked]>; Rodina Magdy <[email-masked]>; premiumaccount <[email-masked]>
Subject: Re: Lost Shipment 70774549

Dear Mumz world team,

Reminder.

Kindly send these documents as below:

-   Official Claim Letter with Company Letterhead

-   Total Landed Cost Invoice of the missing consignment

On Tue, Jun 23, 2020 at 8:37 PM Eugene Mugisa <[email-masked]> wrote:

+ @customer care @Rodina Magdy to inform customer

+ @Ronald Gaviola @Shajeeb Cheriyath to charge NAQEL

Best,

Eugene.

From: Lamia Al-Dawsari <[email-masked]>
Sent: Tuesday, June 23, 2020 5:59 PM
To: Support <[email-masked]>; Eugene Mugisa <[email-masked]>; Ronald Gaviola <[email-masked]>; Alaa Musa <[email-masked]>; Norah Alyusuf <[email-masked]>; Vishal Sodhi <[email-masked]>; [email-masked]; Shajeeb Cheriyath <[email-masked]>
Cc: premiumaccount <[email-masked]>
Subject: Lost Shipment 70774549

Dear Mumz World team,

Good day…!

Please accept our apology for this shipments, it is Lost

Kindly prepare below documents:

·    Official Claim Letter with Company Letterhead

·    Total Landed Cost Invoice of the missing consignment

Waybill No

Client Name

Ref. No.

70774549

Mumz World

100132586

 

--

Best Regards,

Lamia Al Dawsari

Premium Key Account Agent

NAQEL Express

Tel:  920020505

Email: [email-masked] 

Working hours: 7:45 AM – 3:15 PM

Twitter:  @NAQELCARE

 

--

Best Regards,

Lamia Al Dawsari

Premium Key Account Agent

NAQEL Express

Tel:  920020505

Email: [email-masked] 

Working hours: 7:45 AM – 3:15 PM

Twitter:  @NAQELCARE

----------------------------------------------

Lamia Al-Dawsari, Jun 24, 2020, 4:45 PM GMT+4

Dear Mumz world team,

Reminder.

Kindly send these documents as below:

-   Official Claim Letter with Company Letterhead

-   Total Landed Cost Invoice of the missing consignment

----------------------------------------------

Eugene Mugisa, Jun 23, 2020, 9:38 PM GMT+4

+ @customer care @Rodina Magdy to inform customer

+ @Ronald Gaviola @Shajeeb Cheriyath to charge NAQEL

Best,

Eugene.

From: Lamia Al-Dawsari <[email-masked]>
Sent: Tuesday, June 23, 2020 5:59 PM
To: Support <[email-masked]>; Eugene Mugisa <[email-masked]>; Ronald Gaviola <[email-masked]>; Alaa Musa <[email-masked]>; Norah Alyusuf <[email-masked]>; Vishal Sodhi <[email-masked]>; [email-masked]; Shajeeb Cheriyath <[email-masked]>
Cc: premiumaccount <[email-masked]>
Subject: Lost Shipment 70774549

Dear Mumz World team,

Good day…!

Please accept our apology for this shipments, it is Lost

Kindly prepare below documents:

·    Official Claim Letter with Company Letterhead

·    Total Landed Cost Invoice of the missing consignment

Waybill No

Client Name

Ref. No.

70774549

Mumz World

100132586

 

--

Best Regards,

Lamia Al Dawsari

Premium Key Account Agent

NAQEL Express

Tel:  920020505

Email: [email-masked] 

Working hours: 7:45 AM – 3:15 PM

Twitter:  @NAQELCARE

----------------------------------------------

Lamia Al-Dawsari, Jun 23, 2020, 5:58 PM GMT+4

Dear Mumz World team,

Good day…!

Please accept our apology for this shipments, it is Lost

Kindly prepare below documents:

·    Official Claim Letter with Company Letterhead

·    Total Landed Cost Invoice of the missing consignment

Waybill No Client Name Ref. No.
70774549 Mumz World 100132586

--

Best Regards,

Lamia Al Dawsari

Premium Key Account Agent

NAQEL Express

Tel:  920020505

Email: [email-masked] 

Working hours: 7:45 AM – 3:15 PM

Twitter:  @NAQELCARE

Attachment(s):
Claims Letter NAQEL V1.0.xlsx - https://mumzworldhelp.zendesk.com/attachments/token/gAau5qL9pqA3XjTeGE8Ffjcfr/?name=Claims+Letter+NAQEL+V1.0.xlsx

--------------------------------
This email is a service from Mumzworld.com.

[PMQGOD-KL4Q]