Subject: Re: Chats performance of 23/06/2020
From: Rosette Modiri <[email-masked]>
To: deeksha <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 24 Jun 2020 07:18:41 -0700 (MST)

Hi Ma'am, 

Honestly yesterday the chat flow was very low and apparently Ahmad wasn't fast on grabbing chats as well. I have reviewed this with him and provided a feedback. 

Next time he'll be more attentive on chats, mostly when the flow is low. 

Best Regards, 
Rosette 

From: "deeksha" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 09:39:33 
Subject: Re: Chats performance of 23/06/2020 

Hi Rosette, 

Thanks for sharing this. 

Why were ahmad’s numbers so low? We decided that agents can’t finish their shifts without meeting their daily targets. 

Please let me know. 

Thanks 
Regards, 
Deeksha 

Sent from my iPhone 

On 24 Jun 2020, at 03:38, Rosette Modiri <[email-masked]> wrote: 

BQ_BEGIN

Hi Deeksha Ma'am, 

Please find below the number of chats served by the agents on 23/06/2020. 

	Agents 	chats 	bad rating 	good rating 
	Ahmad Daher 	57 	5 	3 
	Dipayan 	73 	5 	9 
	Mohammed Obiedo 	91 	4 	16 

Regards, 
Rosette 

BQ_END