Subject: Re: Please Deliver Today - Order No. 600830612
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Wed, 24 Jun 2020 16:20:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we asked what had happened to this shipment?

As per Denmark, they didn't receive anything from last mile. The customer
is extremely furious and asking for his money back.

There is no AWB so Empost unable to check the shipment.

Please we need an urgent update.  He doesn't want to hang up unless
confirmed that he will get his money back.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, May 24, 2020 at 5:21 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Mostafa,
>
> Please update us up
>
> On Fri, May 15, 2020 at 10:35 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update us on the cancellation, the customer wants a refund ASAP
>>
>> On Mon, May 11, 2020 at 10:15 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update us up on the cancellation
>>>
>>> On Fri, May 8, 2020 at 12:52 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please note that the customer asked to cancel the order, and he is not
>>>> interested to receive the order anymore
>>>>
>>>> @Usman Abbasi <[email-masked]> @[email-masked]
>>>> <[email-masked]>  Please return the shipment back to us
>>>>
>>>> On Thu, May 7, 2020 at 4:11 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Kindly update on the AWB.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, 7 May 2020 at 13:33, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The customer called to follow up and needs the order urgently. He
>>>>>> informed to cancel the order if not delivered Today.
>>>>>>
>>>>>> Please call him too prior to delivery.
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> Please share the AWB as it
>>>>>> is not updated in the system.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>