Subject: Re: Order 600852055
From: Mostafa saad <[email-masked]>
To: Michaela Manibo <[email-masked]>, Road Rider <[email-masked]>, [email-masked]
Cc: "Alina D'Souza" <[email-masked]>, Anas nazzal <[email-masked]>, Ashley Fernandes <[email-masked]>, Ivy <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Abel <[email-masked]>, Rovie <[email-masked]>
Date: Wed, 24 Jun 2020 14:34:43 +0400
List-Id: <ccteam.mumzworld.com>

@Road Rider <[email-masked]> @[email-masked]
<[email-masked]>  FYA

Regards

Mostafa Saad
Last Mile  Mumzworld

On Wed, Jun 24, 2020 at 1:17 PM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Please collect the item from the customer.  She is waiting until now. m
>
> Thanks
>
>
>
> On Mon, Jun 22, 2020 at 1:12 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> CRA_AR_RE12835, @Mostafa saad <[email-masked]> updated tracker
>> please arrange collection
>>
>> Regards,
>> Alina
>>
>>
>>
>> On Mon, Jun 22, 2020 at 1:00 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Alina,
>>>
>>> As discussed earlier, kindly assist with the below.
>>> a return ticket has been created.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-1147809447736716508_m_-5317891371629415794_m_2303039163017596876_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>> On Mon, Jun 22, 2020 at 12:28 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> Dear Ivy,
>>>>
>>>> Good Day!
>>>>
>>>> Thank you so much for your assistance, greatly appreciate ☺
>>>>
>>>> Kindly hand over the replacement item to our returns team in our
>>>> warehouse.
>>>>
>>>> @Anas nazzal <[email-masked]> : Kindly coordinate with the returns
>>>> team to close the loop here.
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 11:05 AM Abel <[email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Noted.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> Abel
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ivy [mailto:[email-masked]]
>>>>> *Sent:* Monday, June 22, 2020 10:52 AM
>>>>> *To:* 'Abel' <[email-masked]>; 'Anas nazzal' <[email-masked]>
>>>>> *Cc:* 'customer care' <[email-masked]>; 'Ashley Fernandes' <
>>>>> [email-masked]>; 'Rovie' <[email-masked]>
>>>>> *Subject:* RE: Order 600852055
>>>>>
>>>>>
>>>>>
>>>>> Hi Anas,
>>>>>
>>>>>
>>>>>
>>>>> We will support you this time. Requesting you to inform customer to
>>>>> handle it with care.
>>>>>
>>>>>
>>>>>
>>>>> We will send the replacement to our driver and kindly collect the
>>>>> damage lid from the customer and send it back to us.
>>>>>
>>>>>
>>>>>
>>>>> Please let us know to whom we will hand over the lid.
>>>>>
>>>>>
>>>>>
>>>>> @ Abel
>>>>>
>>>>>
>>>>>
>>>>> Kindly arrange to send replacement lid of Nutricook Smart Pot Prime 8L
>>>>> to Mumzworld.
>>>>>
>>>>>
>>>>>
>>>>> Thank you!
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Ivy Czarina Rosel
>>>>>
>>>>> Online Sales Executive
>>>>>
>>>>>
>>>>>
>>>>> Mob:                     +971 55 248 1227
>>>>>
>>>>> Dir:                         +971 4 247 6754
>>>>>
>>>>> Email:                    [email-masked]
>>>>>
>>>>> Website:              www.algt-me.com
>>>>>
>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Anas nazzal [mailto:[email-masked] <[email-masked]>]
>>>>> *Sent:* Monday, June 22, 2020 10:36 AM
>>>>> *To:* Ivy
>>>>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>>>>> *Subject:* Re: Order 600852055
>>>>>
>>>>>
>>>>>
>>>>> Dear Ivy,
>>>>>
>>>>>
>>>>>
>>>>> Kindly find the attachment.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 10:22 AM Ivy <[email-masked]> wrote:
>>>>>
>>>>> Hi Anas,
>>>>>
>>>>>
>>>>>
>>>>> Please send the invoice of this order.
>>>>>
>>>>>
>>>>>
>>>>> Thank you!
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Ivy Czarina Rosel
>>>>>
>>>>> Online Sales Executive
>>>>>
>>>>>
>>>>>
>>>>> Mob:                     +971 55 248 1227
>>>>>
>>>>> Dir:                         +971 4 247 6754
>>>>>
>>>>> Email:                    [email-masked]
>>>>>
>>>>> Website:              www.algt-me.com
>>>>>
>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>> *Sent:* Monday, June 22, 2020 10:20 AM
>>>>> *To:* Ivy
>>>>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>>>>> *Subject:* Re: Order 600852055
>>>>>
>>>>>
>>>>>
>>>>> Hi Ivy,
>>>>>
>>>>>
>>>>>
>>>>> The below customer by mistake broke the cover of the pan and she would
>>>>> like to get the cover only.
>>>>>
>>>>> we need your confirmation if it is possible to provide the cover only
>>>>> for her.
>>>>>
>>>>> if yes please inform the cost of it.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 9:08 AM Ivy <[email-masked]> wrote:
>>>>>
>>>>> Hi Anas,
>>>>>
>>>>>
>>>>>
>>>>> Good day!
>>>>>
>>>>>
>>>>>
>>>>> Kindly let us know what is the issue and provide the invoice of this
>>>>> order.
>>>>>
>>>>>
>>>>>
>>>>> Thank you!
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Ivy Czarina Rosel
>>>>>
>>>>> Online Sales Executive
>>>>>
>>>>>
>>>>>
>>>>> Mob:                     +971 55 248 1227
>>>>>
>>>>> Dir:                         +971 4 247 6754
>>>>>
>>>>> Email:                    [email-masked]
>>>>>
>>>>> Website:              www.algt-me.com
>>>>>
>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>> *Sent:* Sunday, June 21, 2020 5:03 PM
>>>>> *To:* [email-masked]; [email-masked]; Ashley Fernandes
>>>>> *Cc:* customer care
>>>>> *Subject:* Order 600852055
>>>>>
>>>>>
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> The below customer would like to get the cover of the pot
>>>>> for Nutricook Smart Pot Prime 1200W Electric Pressure Cooker 8L
>>>>>
>>>>> Please confirm if it is possible
>>>>>
>>>>>
>>>>>
>>>>> Order 600852055
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>> Virus-free. www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>
>>>>>
>>>>>
>>>>>