Subject: Re: Virtual CRA - Re: ORDER#600823540 || JB222459 - URGENT
From: Mostafa saad <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Samiya Sheikh <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, "Farrah A." <[email-masked]>, Amani Bani Odeh <[email-masked]>
Date: Wed, 24 Jun 2020 13:03:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Eugene

Yes already updated on the lost sheet

Regards

Mostafa Saad
Last Mile  Mumzworld

On Wed, Jun 24, 2020 at 1:01 PM Eugene Mugisa <[email-masked]> wrote:

> Hello Magdy,
>
>
>
> Order considered lost on courier Jeebly.
>
>
>
> @Mostafa saad <[email-masked]>
>
>
>
> Update on this case.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 12:23 PM
> *To:* Samiya Sheikh <[email-masked]>
> *Cc:* Umang Mehrotra <[email-masked]>; Denmark A <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Sagar Khawani
> <[email-masked]>; Eugene Mugisa <[email-masked]>; customer
> care <[email-masked]>; Farrah A. <[email-masked]>; Amani Bani
> Odeh <[email-masked]>
> *Subject:* Re: Virtual CRA - Re: ORDER#600823540 || JB222459 - URGENT
>
>
>
> @Eugene Mugisa <[email-masked]> ....Please advise was the shipment
> lost?
>
>
>
> Thanks
>
>
>
> On Mon, Jun 22, 2020 at 11:35 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Kindly create CRA urgently, Customer is following up and he is very
> frustrated.
>
>
>
> @Ekta Jesswani <[email-masked]>  please assist.
>
>
>
> Regards
>
>
>
> On Sun, May 31, 2020 at 9:11 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> Please action this asap the customer is on social media and already
> frustrated we need to sort this out asap.
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Sat, May 30, 2020 at 2:28 PM Ekta Jesswani <[email-masked]> wrote:
>
> Hi Umang,
>
>
>
> Please create and receive CRA in the write-off location for a refund.
>
> Shipment lost by courier company as confirmed below
>
>
>
> @Sagar Khawani <[email-masked]> Please process refund asap
>
>
>
> Thanks
>
>
>
> Regards,
>
> Ekta
>
>
>
>
>
>
>
>
>
> On Fri, 29 May 2020 at 17:29, Amani Bani Odeh <[email-masked]> wrote:
>
>
>
> It was lost by the courier as confirmed in the above communication
>
>
>
>
>
> On Fri, May 29, 2020 at 2:13 PM Sagar Khawani <[email-masked]> wrote:
>
> Lost by who ?
>
> Which Courier company or by our team then who ?
>
> Pls provide detail
>
>
>
>
>
>
>
>
>
> *From:* Amani Bani Odeh <[email-masked]>
> *Sent:* Friday, May 29, 2020 3:10 PM
> *To:* Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Sagar Khawani <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
> [email-masked]>; Farrah A. <[email-masked]>
> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>
>
>
> Hi Sagar,
>
>
>
> Please sort this out asap the customer original order was lost we need to
> process the refund.
>
>
>
> @Ekta Jesswani <[email-masked]> @Shinette Grace Ochoa
> <[email-masked]> Sagar is requesting for CRA to process the
> refund but the order was lost.
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Wed, May 27, 2020 at 7:29 PM Farrah A. <[email-masked]> wrote:
>
> Hello,
>
>
>
> The customer is following up closely for an update, please raise CRA ASAP
>
>
>
> Best,
>
>
>
> On Sun, May 24, 2020 at 12:55 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> The customer original order was lost already, Please process the refund
> asap we need to sort this out asap and refund the customer back.
>
>
>
> @Ekta Jesswani <[email-masked]> Please advise how to proceed Sagar is
> asking for CRA please refer to Incident #1046032
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Sat, May 23, 2020 at 10:59 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> Please check as Sagar requesting CRA to process the refund.
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Sun, May 17, 2020 at 11:46 AM Farooq <[email-masked]> wrote:
>
> +Taiba -  Process Refund
>
> The order value 282.17 AED.
>
>
>
>
>
>
>
> Best Regards,
>
>
>
> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>
> [email-masked] | +971504330629
>
> [image: Image removed by sender.
> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>
>
> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>
>
> ------------------------------
>
> *From:* Amani Bani Odeh <[email-masked]>
> *Sent:* Sunday, May 17, 2020 12:34 PM
> *To:* Noman Jeebly <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>
> *Cc:* Farooq <[email-masked]>; Farrah A. <[email-masked]>;
> customer care <[email-masked]>
> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>
>
>
> Hi Noman,
>
>
>
> The item is now out of stock we won't be able to arrange for
> replacement we'll refund the customer.
>
> The order value 282.17 AED.
>
>
>
> Hi Sagar,
>
> Please check and process the refund, refer to  Incident #1046032  the
> customer is on social media and need this to be sorted out asap .
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Fri, May 15, 2020 at 4:29 PM Noman Jeebly <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Good Day! Hope all of you safe and healthy.
>
>
>
> I apologise for the late reply, I confirm that the driver keep the
> shipment on the wrong place and he missed the shipment.
>
> Requesting you to please send us the replacement and once created, please
> share the JB number and Shipment cost with us we will deliver the shipment
> to customer and charge amount from the driver.
>
>
>
> Appreciate your prompt response.
>
>
>
> Thanks
>
>
>
>
>
> *Thanks & Best Regards,*
>
> *Noman Riaz*|* Operations Fulfilment Officer*
>
> [email-masked] *|* +971 545866954/ +971528945145
>
>
>
>
>
> *Error! Filename not specified.*
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jeebly.com_&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=aTx1J2KFlyU3WFSxuAT7Hjlr6NMqK5TQEA2_9k08Jqo&e=>
>
> *JEEBLY LLC (UAE) *| www.JEEBLY.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>
> Facility Number: 4D* |* Plot 365-405*|* Al Quoz industrial Area-1*|* Dubai,
> UAE
>
>
> ------------------------------
>
> *From:* Amani Bani Odeh <[email-masked]>
> *Sent:* Thursday, May 14, 2020 8:12 PM
> *To:* Noman Jeebly <[email-masked]>; Farooq <[email-masked]>
> *Cc:* Farrah A. <[email-masked]>; customer care <[email-masked]>;
> Eugene Mugisa <[email-masked]>
> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>
>
>
> Dears,
>
>
>
> We need this to be updated asap the custom is going to make compliant to
> the consumer right.
>
>
>
> On Thu, May 14, 2020 at 6:30 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> Please let us know the update the customer is following up and he needs an
> urgent update as he didn't receive the order.
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Wed, May 13, 2020 at 9:25 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears ,
>
>
>
> A kind reminder.
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Wed, May 13, 2020 at 5:45 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> Please update the customer is following up closely.
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Wed, May 13, 2020 at 10:35 AM Farooq <[email-masked]> wrote:
>
> Noman -  Get this retrieved from the address.
>
>
>
>
>
> Best Regards,
>
>
>
> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>
> [email-masked] | +971504330629
>
> [image: Image removed by sender.
> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>
>
> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>
>
> ------------------------------
>
> *From:* Farrah A. <[email-masked]>
> *Sent:* Wednesday, May 13, 2020 11:26 AM
> *To:* Noman Jeebly <[email-masked]>
> *Cc:* Farooq <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>
>
>
> Hello team
>
>
>
> Thank you so much for your efforts
>
> Kindly check the below
>
>
>
> Many thanks
>
>
>
> On Wed, May 13, 2020 at 9:01 AM Noman Jeebly <[email-masked]> wrote:
>
> Hi Farrah,
>
>
>
> Will update you at earliest
>
>
>
> Thanks
>
>
>
> *Thanks & Best Regards,*
>
> *Noman Riaz*|* Operations Fulfilment Officer*
>
> [email-masked] *|* +971 545866954/ +971528945145
>
>
>
>
>
> *Error! Filename not specified.*
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jeebly.com_&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=aTx1J2KFlyU3WFSxuAT7Hjlr6NMqK5TQEA2_9k08Jqo&e=>
>
> *JEEBLY LLC (UAE) *| www.JEEBLY.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>
> Facility Number: 4D* |* Plot 365-405*|* Al Quoz industrial Area-1*|* Dubai,
> UAE
>
>
> ------------------------------
>
> *From:* Farrah A. <[email-masked]>
> *Sent:* Wednesday, May 13, 2020 9:57 AM
> *To:* Farooq <[email-masked]>
> *Cc:* customer care <[email-masked]>; Noman Jeebly <[email-masked]
> >
> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>
>
>
> Hello!
>
>
> We need an urgent update please
>
>
>
> Best,
>
>
>
> On Wed, May 13, 2020 at 8:11 AM Farooq <[email-masked]> wrote:
>
>
>
> Noman -  Verify And Update
>
>
>
> Best Regards,
>
>
>
> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>
> [email-masked] | +971504330629
>
> [image: Image removed by sender.
> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>
>
> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>
>
> ------------------------------
>
> *From:* Farrah A. <[email-masked]>
> *Sent:* Tuesday, May 12, 2020 4:30 PM
> *To:* Farooq <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* ORDER#600823540 || JB222459 - URGENT
>
>
>
> Hello Farooq!
>
> Hope you are well
>
>
>
> Please confirm the delivery address for this order JB222459 as the cst
> did not receive the items and it's showing as delivered on the website
>
>
>
> Many thanks,
>
> Farrah
>
>
>
>
> --
>
> *Regards, *
>
>
>
>
>
>
>
> --
>
>