Subject: Re: urgent dispatch: 600785402 // MTC-SHA-170744
From: Ashley Fernandes <[email-masked]>
To: Edwin Thomas <[email-masked]>, Ekta Jesswani <[email-masked]>, Taqwa Ali <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Denmark A <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>
Date: Wed, 24 Jun 2020 12:41:32 +0400
List-Id: <ccteam.mumzworld.com>

Dear Edwin/Ekta,

Kindly advise here. The item *MTC-SHA-170744 *in the subject order was
committed in NS but didn't push to LFS 9and so was not delivered). The item
is cancelled from the SO and the item is in our inventory now. We can
refund without the CRA right as the item was never shipped to the customer
and returned back to our inventory?

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> [image:
facebook] <https://www.facebook.com/mumzworld> 
<https://www.youtube.com/user/MumZworld> 
<https://www.snapchat.com/add/mumzworld.com> 
<https://twitter.com/mumzworld>

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Wed, Jun 24, 2020 at 11:34 AM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please assist, and update as the CM waiting since 3-Apr for the order, and
> now she want only the refund.
>
> Kindly confirm to receive CRA
>
> Regards
> Taqwa
>
> On Wed, Jun 24, 2020 at 10:26 AM Denmark A <[email-masked]> wrote:
>
>> Dear All,
>>
>> Please hand over the items to us so we can proceed to create a cra to
>> refund the customer.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jun 24, 2020 at 10:14 AM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> Please confirm where is the item to receive CRA
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Tue, Jun 23, 2020 at 6:43 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Denmark
>>>>
>>>> Please receive cra to refund the CM
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Tue, Jun 23, 2020 at 10:13 AM Edwin Thomas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ashley,
>>>>>
>>>>>             Item is cancelled from order
>>>>>
>>>>> On Mon, Jun 22, 2020 at 7:47 PM Ashley Fernandes <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Edwin,
>>>>>>
>>>>>> Kindly assist in cancelling the item from the subject order.
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 22, 2020 at 2:47 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Kindly cancel this item urgently.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Wed, Jun 17, 2020 at 5:03 PM Ashley Fernandes <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Taqwa,
>>>>>>>>
>>>>>>>> Please confirm if the customer wants to proceed with the item so @Edwin
>>>>>>>> Thomas <[email-masked]> can push it to LFS.
>>>>>>>>
>>>>>>>> Thanks and Regards,
>>>>>>>>
>>>>>>>> *Ashley Fernandes*
>>>>>>>>
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>>
>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>> mumzworld.com
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 14, 2020 at 4:27 PM Syed Yakoob <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello Ashley,
>>>>>>>>>
>>>>>>>>> Noted on this. Can you please add this item to the order and make
>>>>>>>>> sequence _1 and let us know in order to proceed for picking and packing.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Sun, 14 Jun 2020 at 15:48, Ashley Fernandes <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Taqwa,
>>>>>>>>>>
>>>>>>>>>> The order shows committed in NS but never got pushed to LFS.
>>>>>>>>>>
>>>>>>>>>> @Edwin Thomas <[email-masked]> : Please check what
>>>>>>>>>> happened here.
>>>>>>>>>>
>>>>>>>>>> @Syed Yakoob <[email-masked]> : The item is not a drop ship
>>>>>>>>>> as stated. For reference, drop ship items will have a tick mark in the "*IS
>>>>>>>>>> DROP SHIP ITEM*" column.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks and Regards,
>>>>>>>>>>
>>>>>>>>>> *Ashley Fernandes*
>>>>>>>>>>
>>>>>>>>>> Logistics Executive
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>>>> mumzworld.com
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jun 14, 2020 at 3:03 PM Taqwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Ashley
>>>>>>>>>>>
>>>>>>>>>>> Kindly assist
>>>>>>>>>>>
>>>>>>>>>>> CM dont want to receive the below item, please cancel it
>>>>>>>>>>>
>>>>>>>>>>> 600785402 MTC-SHA-170744
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344> Megastar
>>>>>>>>>>> - Tunnel Playhouse W/ Swing, Slide & Climber Wall
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>> Taqwa
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jun 14, 2020 at 2:57 PM Syed Yakoob <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Taqwa,
>>>>>>>>>>>>
>>>>>>>>>>>> This item is not included in this order. nestsuote status for
>>>>>>>>>>>> this item is Drop Ship. Please check the snapshot below.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, 14 Jun 2020 at 14:06, Taqwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Team
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please cancel the below item
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600785402 MTC-SHA-170744
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344> Megastar
>>>>>>>>>>>>> - Tunnel Playhouse W/ Swing, Slide & Climber Wall
>>>>>>>>>>>>> SHIP TOmohammed alhammadi
>>>>>>>>>>>>> Al Dahfra/ Sil’aa
>>>>>>>>>>>>> w16/22
>>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>> SHIP AREAMadinat Khalifa - A
>>>>>>>>>>>>> SHIP PHONE971505666724
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>> Taqwa
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, May 29, 2020 at 3:18 PM Samiya Sheikh <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly update item MTC-SHA-170744
>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344>
>>>>>>>>>>>>>> and arrange an urgent dispatch.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, May 28, 2020 at 2:02 PM Samiya Sheikh <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly update status of this item and dispatch urgently
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> MTC-SHA-170744
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> Edwin Thomas
>>>>> Netsuite Developer
>>>>>
>>>>