Subject: Re: ORDER / PAYPAL DISCREPANCY 600891798
From: Amr Abed <[email-masked]>
To: Johannes Jade Pabeca <[email-masked]>
Cc: Pradeep M <[email-masked]>, Aqeela Musaliyarakath <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Asad <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Wed, 24 Jun 2020 12:23:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Johannes,

The team is looking into the issue, however since it's clearly a bug please
go ahead and offer the customer a refund for the difference.

Thanks,
Amr

On Wed, 24 Jun 2020 at 08:24, Johannes Jade Pabeca <[email-masked]>
wrote:

> Hi Pradeep,
>
> Any update, please. The customer is already following up.
>
> Hoping for your prompt reply.
>
> Thank you
>
> On Tue, Jun 23, 2020 at 10:35 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
>> Hi Pradeep,
>>
>> Any feedback on this?
>>
>> Thank you.
>>
>> On Sun, Jun 21, 2020 at 12:34 PM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>>> Thank you, Sara.
>>>
>>> @Pradeep M <[email-masked]>,  Please update us within the day as
>>> the customer is following up.
>>>
>>> Thank you
>>>
>>> On Sun, Jun 21, 2020 at 8:37 AM Sara Ahmed <[email-masked]>
>>> wrote:
>>>
>>>> Hi Johannes,
>>>>
>>>> Looping Pradeep to check and advise here.
>>>>
>>>> Thanks
>>>>
>>>> On Sun, 21 Jun 2020 at 08:21, Johannes Jade Pabeca <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Sara/ Sagar,
>>>>>
>>>>> Any update on this pls.
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 4:06 PM Johannes Jade Pabeca <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Sagar/ Sara,
>>>>>>
>>>>>> Pls assist and advise:
>>>>>>
>>>>>> Order 600891798
>>>>>> > customer placed an order and used a GC AED 102.90 and paid the rest
>>>>>> via PayPal
>>>>>> > Total amount in MG after GC is AED 310.8  ( approx  USD  84.00++ )
>>>>>> > however, her total PayPal invoice shows  USD 111.30  ( approx AED
>>>>>> 408.00++)
>>>>>> > it looks like that the amount of the GC applied/deducted in MG did
>>>>>> not reflect with PayPal
>>>>>>
>>>>>> > please let us know what to advise the customer and how to rectify
>>>>>> this.
>>>>>>
>>>>>>    [email-masked]
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Johannes Jade *
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Johannes Jade *
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Sara Ahmed*
>>>>
>>>> Head of Technology
>>>>
>>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>>
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>
>>> --
>>> *Johannes Jade *
>>>
>>>
>>
>>
>> --
>> *Johannes Jade *
>>
>>
>
>
> --
> *Johannes Jade *
>
>