Subject: Re: Virtual CRA - Re: ORDER#600823540 || JB222459 - URGENT
From: Mohamed Magdy <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, "Farrah A." <[email-masked]>, Amani Bani Odeh <[email-masked]>
Date: Wed, 24 Jun 2020 12:23:06 +0400
List-Id: <ccteam.mumzworld.com>

@Eugene Mugisa <[email-masked]> ....Please advise was the shipment
lost?

Thanks

On Mon, Jun 22, 2020 at 11:35 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly create CRA urgently, Customer is following up and he is very
> frustrated.
>
> @Ekta Jesswani <[email-masked]>  please assist.
>
> Regards
>
> On Sun, May 31, 2020 at 9:11 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Dears,
>>
>> Please action this asap the customer is on social media and already
>> frustrated we need to sort this out asap.
>>
>> Thanks,
>> Amani
>>
>> On Sat, May 30, 2020 at 2:28 PM Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Umang,
>>>
>>> Please create and receive CRA in the write-off location for a refund.
>>> Shipment lost by courier company as confirmed below
>>>
>>> @Sagar Khawani <[email-masked]> Please process refund asap
>>>
>>> Thanks
>>>
>>> Regards,
>>> Ekta
>>>
>>>
>>>
>>>
>>> On Fri, 29 May 2020 at 17:29, Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>>
>>>> It was lost by the courier as confirmed in the above communication
>>>>
>>>>
>>>> On Fri, May 29, 2020 at 2:13 PM Sagar Khawani <[email-masked]>
>>>> wrote:
>>>>
>>>>> Lost by who ?
>>>>>
>>>>> Which Courier company or by our team then who ?
>>>>>
>>>>> Pls provide detail
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Amani Bani Odeh <[email-masked]>
>>>>> *Sent:* Friday, May 29, 2020 3:10 PM
>>>>> *To:* Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>>>> [email-masked]>; Sagar Khawani <[email-masked]>
>>>>> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
>>>>> [email-masked]>; Farrah A. <[email-masked]>
>>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>>
>>>>>
>>>>>
>>>>> Hi Sagar,
>>>>>
>>>>>
>>>>>
>>>>> Please sort this out asap the customer original order was lost we need
>>>>> to process the refund.
>>>>>
>>>>>
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> @Shinette Grace Ochoa
>>>>> <[email-masked]> Sagar is requesting for CRA to process the
>>>>> refund but the order was lost.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 27, 2020 at 7:29 PM Farrah A. <[email-masked]> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>>
>>>>>
>>>>> The customer is following up closely for an update, please raise CRA
>>>>> ASAP
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 24, 2020 at 12:55 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> The customer original order was lost already, Please process the
>>>>> refund asap we need to sort this out asap and refund the customer back.
>>>>>
>>>>>
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> Please advise how to proceed
>>>>> Sagar is asking for CRA please refer to Incident #1046032
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 23, 2020 at 10:59 AM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> Please check as Sagar requesting CRA to process the refund.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 11:46 AM Farooq <[email-masked]> wrote:
>>>>>
>>>>> +Taiba -  Process Refund
>>>>>
>>>>> The order value 282.17 AED.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>>
>>>>> [email-masked] | +971504330629
>>>>>
>>>>> [image: Image removed by sender.
>>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>>
>>>>>
>>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>>> UAE.
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Amani Bani Odeh <[email-masked]>
>>>>> *Sent:* Sunday, May 17, 2020 12:34 PM
>>>>> *To:* Noman Jeebly <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
>>>>> Grace Ochoa <[email-masked]>
>>>>> *Cc:* Farooq <[email-masked]>; Farrah A. <[email-masked]>;
>>>>> customer care <[email-masked]>
>>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>>
>>>>>
>>>>>
>>>>> Hi Noman,
>>>>>
>>>>>
>>>>>
>>>>> The item is now out of stock we won't be able to arrange for
>>>>> replacement we'll refund the customer.
>>>>>
>>>>> The order value 282.17 AED.
>>>>>
>>>>>
>>>>>
>>>>> Hi Sagar,
>>>>>
>>>>> Please check and process the refund, refer to  Incident #1046032  the
>>>>> customer is on social media and need this to be sorted out asap .
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Fri, May 15, 2020 at 4:29 PM Noman Jeebly <[email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Good Day! Hope all of you safe and healthy.
>>>>>
>>>>>
>>>>>
>>>>> I apologise for the late reply, I confirm that the driver keep the
>>>>> shipment on the wrong place and he missed the shipment.
>>>>>
>>>>> Requesting you to please send us the replacement and once created,
>>>>> please share the JB number and Shipment cost with us we will deliver the
>>>>> shipment to customer and charge amount from the driver.
>>>>>
>>>>>
>>>>>
>>>>> Appreciate your prompt response.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Thanks & Best Regards,*
>>>>>
>>>>> *Noman Riaz*|* Operations Fulfilment Officer*
>>>>>
>>>>> [email-masked] *|* +971 545866954/ +971528945145
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Error! Filename not specified.*
>>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jeebly.com_&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=aTx1J2KFlyU3WFSxuAT7Hjlr6NMqK5TQEA2_9k08Jqo&e=>
>>>>>
>>>>> *JEEBLY LLC (UAE) *| www.JEEBLY.com
>>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>>>>>
>>>>> Facility Number: 4D* |* Plot 365-405*|* Al Quoz industrial Area-1*|* Dubai,
>>>>> UAE
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Amani Bani Odeh <[email-masked]>
>>>>> *Sent:* Thursday, May 14, 2020 8:12 PM
>>>>> *To:* Noman Jeebly <[email-masked]>; Farooq <[email-masked]>
>>>>> *Cc:* Farrah A. <[email-masked]>; customer care <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>
>>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>>
>>>>>
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> We need this to be updated asap the custom is going to make
>>>>> compliant to the consumer right.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 14, 2020 at 6:30 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> Please let us know the update the customer is following up and he
>>>>> needs an urgent update as he didn't receive the order.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 13, 2020 at 9:25 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dears ,
>>>>>
>>>>>
>>>>>
>>>>> A kind reminder.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 13, 2020 at 5:45 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> Please update the customer is following up closely.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 13, 2020 at 10:35 AM Farooq <[email-masked]> wrote:
>>>>>
>>>>> Noman -  Get this retrieved from the address.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>>
>>>>> [email-masked] | +971504330629
>>>>>
>>>>> [image: Image removed by sender.
>>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>>
>>>>>
>>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>>> UAE.
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Farrah A. <[email-masked]>
>>>>> *Sent:* Wednesday, May 13, 2020 11:26 AM
>>>>> *To:* Noman Jeebly <[email-masked]>
>>>>> *Cc:* Farooq <[email-masked]>; customer care <[email-masked]>
>>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>>
>>>>>
>>>>>
>>>>> Hello team
>>>>>
>>>>>
>>>>>
>>>>> Thank you so much for your efforts
>>>>>
>>>>> Kindly check the below
>>>>>
>>>>>
>>>>>
>>>>> Many thanks
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 13, 2020 at 9:01 AM Noman Jeebly <[email-masked]> wrote:
>>>>>
>>>>> Hi Farrah,
>>>>>
>>>>>
>>>>>
>>>>> Will update you at earliest
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> *Thanks & Best Regards,*
>>>>>
>>>>> *Noman Riaz*|* Operations Fulfilment Officer*
>>>>>
>>>>> [email-masked] *|* +971 545866954/ +971528945145
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Error! Filename not specified.*
>>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jeebly.com_&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=aTx1J2KFlyU3WFSxuAT7Hjlr6NMqK5TQEA2_9k08Jqo&e=>
>>>>>
>>>>> *JEEBLY LLC (UAE) *| www.JEEBLY.com
>>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>>>>>
>>>>> Facility Number: 4D* |* Plot 365-405*|* Al Quoz industrial Area-1*|* Dubai,
>>>>> UAE
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Farrah A. <[email-masked]>
>>>>> *Sent:* Wednesday, May 13, 2020 9:57 AM
>>>>> *To:* Farooq <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Noman Jeebly <
>>>>> [email-masked]>
>>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>>
>>>>>
>>>>>
>>>>> Hello!
>>>>>
>>>>>
>>>>> We need an urgent update please
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 13, 2020 at 8:11 AM Farooq <[email-masked]> wrote:
>>>>>
>>>>>
>>>>>
>>>>> Noman -  Verify And Update
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>>
>>>>> [email-masked] | +971504330629
>>>>>
>>>>> [image: Image removed by sender.
>>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>>
>>>>>
>>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>>> UAE.
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Farrah A. <[email-masked]>
>>>>> *Sent:* Tuesday, May 12, 2020 4:30 PM
>>>>> *To:* Farooq <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>
>>>>> *Subject:* ORDER#600823540 || JB222459 - URGENT
>>>>>
>>>>>
>>>>>
>>>>> Hello Farooq!
>>>>>
>>>>> Hope you are well
>>>>>
>>>>>
>>>>>
>>>>> Please confirm the delivery address for this order JB222459 as the
>>>>> cst did not receive the items and it's showing as delivered on the website
>>>>>
>>>>>
>>>>>
>>>>> Many thanks,
>>>>>
>>>>> Farrah
>>>>>
>>>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>

--