Subject: Re: [Mumzworld.com] Re: Refund escalation - Order # 600865074
From: Mohamed Magdy <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Wed, 24 Jun 2020 11:35:27 +0400
List-Id: <ccteam.mumzworld.com>

Hello Anas,

Please note that there is no CRA created for such an order and its not on
the sheet?

Thanks

On Mon, Jun 22, 2020 at 7:25 PM Anas nazzal <[email-masked]> wrote:

> Dear Denmark,
>
> Kindly complete the CRA as the customer keeps calling and asking for a
> refund.
>
> Best regards,
> Anas Nazzal
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
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>
> On Sat, Jun 20, 2020 at 9:47 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> KIndly update the status of CRAMUMZ_DXB12513, as the customer called
>> again to follow up.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
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>>
>> On Thu, Jun 18, 2020 at 2:22 PM Michaela Manibo (Mumzworld Customer Care)
>> <[email-masked]> wrote:
>>
>>> ##- Please type your reply above this line -##
>>>
>>> We’ve got news for you: Your ticket (1123445) has been updated. Feel
>>> free to reply to this email with any questions.
>>>
>>> *Michaela Manibo* (Mumzworld.com)
>>>
>>> Jun 18, 2020, 2:22 PM GMT+4
>>> *Private note*
>>> Sagar Khawani <https://mumzworldhelp.zendesk.com/users/360780478193>​
>>>
>>> please help on this refund ASAP. customer is so angry and needs this
>>> immediately.
>>> threats to go authorities.
>>>
>>> *Michaela Manibo* (Mumzworld.com)
>>>
>>> Jun 18, 2020, 2:15 PM GMT+4
>>> *Private note*
>>>
>>> *CRAMUMZ_DXB12513*
>>>
>>> *Anas* (Mumzworld.com)
>>>
>>> Jun 13, 2020, 2:20 PM GMT+4
>>> *Private note*
>>> 1) Order number: *600859699*
>>> 2) Is the credit memo on Magento, Yes or No?:
>>> 3) GC has been *created */ *deactivated: *Please assure that GC is
>>> deactivated
>>> 4) SKU: All
>>> 5) Amount: 199.30 AED
>>> 6) Refund reason: Lost shipment
>>> 7) Payment method: Credit card
>>> 8) Refund *before *or *after *shipping?: Before
>>>
>>> ​
>>>
>>> You are an agent. Add a comment by replying to this email or *view
>>> ticket in Zendesk Support
>>> <https://mumzworldhelp.zendesk.com/agent/tickets/1123445>*.
>>> *Ticket #* 1123445
>>> *Status* Pending
>>> *Requester* Anas
>>> *CCs* Sagar Khawani
>>> *Group* Finance - Refund
>>> *Assignee* Sagar Khawani
>>> *Priority* -
>>> *Type* Incident
>>> *Channel* Web Form
>>>
>>>
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>>
>>
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>

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