Subject: Re: Order # 700221307 // PA126 // Philips AVENT Combined Baby Food Steamer and Blender // Defective
From: Denmark A <[email-masked]>
To: Theresa Gardoce <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, Theresa Gardoce <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mohamed Magdy <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 24 Jun 2020 11:28:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Theresa,

Please hand over the item to our driver today.

Regards,

On Tue, Jun 23, 2020 at 8:27 AM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Please process the CRA,  Customer again followed up on the refund.
>
> Still showing pending receipt,.
>
> Thanks
>
>
>
> On Thu, Jun 18, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Theresa,
>>
>> Customer is asking for the Refund and not the item please advise as
>> refund is on Hold by Sagar
>>
>> Regards,
>> Alina
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:58 PM Umang Mehrotra <[email-masked]>
>> wrote:
>>
>>> Hi Alina,
>>>
>>>
>>>
>>> Is there any update over the below issue?
>>>
>>>
>>>
>>> @Magdy: Need your assistance here.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Umang Mehrotra [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 17, 2020 1:21 PM
>>> *To:* 'Theresa Gardoce' <[email-masked]>; Alina D'Souza <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; 'Kenneth Nwaso' <[email-masked]>;
>>> 'Theresa Gardoce' <[email-masked]>; Denmark A <
>>> [email-masked]>
>>> *Subject:* RE: Order # 700221307 // PA126 // Philips AVENT Combined
>>> Baby Food Steamer and Blender // Defective
>>>
>>>
>>>
>>> Hi Theresa,
>>>
>>>
>>>
>>> Thanks! For sharing an update.
>>>
>>>
>>>
>>> @Alina: Please check with customer for the further steps and update us.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Theresa Gardoce [mailto:[email-masked]
>>> <[email-masked]>]
>>> *Sent:* Wednesday, June 17, 2020 9:36 AM
>>> *To:* 'Umang Mehrotra' <[email-masked]>; 'Denmark A' <
>>> [email-masked]>
>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>> [email-masked]>; 'Kenneth Nwaso' <[email-masked]>;
>>> 'Alina D'Souza' <[email-masked]>; 'Theresa Gardoce' <
>>> [email-masked]>
>>> *Subject:* RE: Order # 700221307 // PA126 // Philips AVENT Combined
>>> Baby Food Steamer and Blender // Defective
>>>
>>>
>>>
>>> Dear Umang,
>>>
>>>
>>>
>>> We had called the customer saying that she don’t want to buy the lid.
>>> The item will hand over to your driver today.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Theresa Gardoce*
>>>
>>> Sales Coordinator
>>>
>>> *Al Qadi Pharmacy & Est.*
>>>
>>> M. +971 50180 1617  T. +971 4 2672246
>>>
>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>
>>>
>>>
>>> This e-mail message is intended for the addressee(s) and contains
>>> information, which may be confidential. If you are not the intended
>>> recipient please do not read, save, forward, disclose, or copy the contents
>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>> it thank you.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Umang Mehrotra [mailto:[email-masked] <[email-masked]>]
>>>
>>> *Sent:* Tuesday, June 16, 2020 4:33 PM
>>> *To:* Denmark A; Theresa Gardoce
>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Theresa
>>> Gardoce
>>> *Subject:* RE: Order # 700221307 // PA126 // Philips AVENT Combined
>>> Baby Food Steamer and Blender // Defective
>>>
>>>
>>>
>>> Hi Theresa,
>>>
>>>
>>>
>>> Please update.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Monday, June 15, 2020 12:35 PM
>>> *To:* Theresa Gardoce <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>> Theresa Gardoce <[email-masked]>
>>> *Subject:* Re: Order # 700221307 // PA126 // Philips AVENT Combined
>>> Baby Food Steamer and Blender // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 12:33 PM Theresa Gardoce <[email-masked]>
>>> wrote:
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> Please gave us the contact details of the customer as they need to buy
>>> the lid.
>>>
>>>
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Theresa Gardoce*
>>>
>>> Sales Coordinator
>>>
>>> *Al Qadi Pharmacy & Est.*
>>>
>>> M. +971 50180 1617  T. +971 4 2672246
>>>
>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>
>>>
>>>
>>> This e-mail message is intended for the addressee(s) and contains
>>> information, which may be confidential. If you are not the intended
>>> recipient please do not read, save, forward, disclose, or copy the contents
>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>> it thank you.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Monday, June 15, 2020 12:22 PM
>>> *To:* Theresa Gardoce
>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Umang
>>> Mehrotra
>>> *Subject:* Re: Order # 700221307 // PA126 // Philips AVENT Combined
>>> Baby Food Steamer and Blender // Defective
>>>
>>>
>>>
>>> Dear Theresa,
>>>
>>>
>>>
>>> Please find the attached sales invoice for your reference.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 10:19 AM Theresa Gardoce <[email-masked]>
>>> wrote:
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> Please note that we check the item and  the customer should buy the lid.
>>> Kindly send the invoice and contact details of the customer so we can call
>>> them.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Theresa Gardoce*
>>>
>>> Sales Coordinator
>>>
>>> *Al Qadi Pharmacy & Est.*
>>>
>>> M. +971 50180 1617  T. +971 4 2672246
>>>
>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>
>>>
>>>
>>> This e-mail message is intended for the addressee(s) and contains
>>> information, which may be confidential. If you are not the intended
>>> recipient please do not read, save, forward, disclose, or copy the contents
>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>> it thank you.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Saturday, May 30, 2020 4:55 PM
>>> *To:* Theresa Gardoce
>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Umang
>>> Mehrotra
>>> *Subject:* Order # 700221307 // PA126 // Philips AVENT Combined Baby
>>> Food Steamer and Blender // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Reason of return: the item was damaged after use
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>