Subject: Re: magento cancellation: 700238477 // SKU: GIF-5021003
From: Samiya Sheikh <[email-masked]>
To: Dhanasekar Pandi <[email-masked]>
Cc: Amr Abed <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Wed, 24 Jun 2020 11:23:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

the customer cannot wait anymore. I generated a GC for the price of SKU
GIF-5021003- 72.45. item already cancelled from NS but not able to cancel
from Magento.
Kindly note.

Regards

On Mon, Jun 22, 2020 at 2:57 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Item AL-36239 is already refunded but  GIF-5021003  still invoiced in
> magento.
>
> Please advise how we can refund the amount.
>
> Regards
>
> On Mon, Jun 22, 2020 at 2:47 PM Dhanasekar Pandi <[email-masked]>
> wrote:
>
>> Hi Sara,
>>
>> The Credit memo button is missing (same on stage_1 as well)  if the order
>> is placed using full GC and after one item is refunded. (The order
>> 700238477 has already one item refunded. )
>>
>> *Dhanasekar P*
>>
>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 22, 2020 at 2:46 PM Sara Ahmed <[email-masked]>
>> wrote:
>>
>>> Dhana,
>>>
>>> Please update.
>>>
>>> Thanks
>>>
>>> On Mon, 22 Jun 2020 at 12:09, Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly update and cancel SKU:  GIF-5021003 for a GC refund.
>>>>
>>>> Regards
>>>>
>>>> On Sat, Jun 20, 2020 at 10:39 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Dhanasekar,
>>>>>
>>>>> Kindly update and cancel SKU:  GIF-5021003 for a GC refund.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Tue, Jun 16, 2020 at 9:31 PM Amr Abed <[email-masked]> wrote:
>>>>>
>>>>>> Looping Dhana to check
>>>>>>
>>>>>> Amr
>>>>>>
>>>>>> On Thu, 11 Jun 2020 at 21:49, Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> the credit memo option isn't showing in order 700238477 Kindly
>>>>>>> cancel SKU:  GIF-5021003 for a GC refund.
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>
>>>
>>> --
>>>
>>> *Sara Ahmed*
>>>
>>> Head of Technology
>>>
>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>