Subject: Re: Order #600876524 // Sku :PCG-59511 // Name :Viga Doll Cradle // Damaged
From: Sweet Pea Kids <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Wed, 24 Jun 2020 10:40:41 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

The customer specifically said box was open on arrival.

Nikki

On Wed, Jun 24, 2020 at 10:40 AM Mohamed Magdy <[email-masked]>
wrote:

> Hello Sweet,
>
> Please note that we have picked the item from your end with the box in
> good condition but yet the item inside is not in the perfect condition.
>
> Thanks
>
> On Wed, Jun 24, 2020 at 10:36 AM Sweet Pea Kids <[email-masked]> wrote:
>
>> Team,
>>
>> Can we get an answer on this please?
>> Item is now back with us but, as mentioned this was not sent out in an
>> open package or damaged.
>>
>> Nikki
>>
>> On Sun, Jun 21, 2020 at 10:56 AM Sweet Pea Kids <[email-masked]>
>> wrote:
>>
>>> Hello,
>>>
>>> This was the last item in stock for this product and we can
>>> guarantee 100% that we do not send out open boxes ever & we would not ever
>>> expect the driver to accept an open box or Mumzword team to ship out anopen
>>> box.
>>>
>>> This was clearly damaged once we handed it over.  Please investigate &
>>> we will require payment for this.
>>>
>>> As an alternative we can suggest this similar item & price to the
>>> customer - https://www.mumzworld.com/en/viga-doll-cradle-1 // please
>>> raise a new PO for this item if required.
>>>
>>> Nikki
>>>
>>> On Sun, Jun 21, 2020 at 9:34 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>> Return Reason:received_damaged_not_as_new
>>>> Comments :I would like to receive the new one. The one you delivered
>>>> came in an opened box and was damaged inside.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>
>>>
>>> --
>>> __________________________________________________________
>>>
>>>
>>>
>>>
>>>
>>
>> --
>> __________________________________________________________
>>
>>
>>
>>
>>
>
> --
>
>

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