Subject: Re: ORDER / PAYPAL DISCREPANCY 600891798
From: Johannes Jade Pabeca <[email-masked]>
To: Pradeep M <[email-masked]>
Cc: Amr Abed <[email-masked]>, Aqeela Musaliyarakath <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Asad <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Wed, 24 Jun 2020 08:24:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Pradeep,

Any update, please. The customer is already following up.

Hoping for your prompt reply.

Thank you

On Tue, Jun 23, 2020 at 10:35 AM Johannes Jade Pabeca <
[email-masked]> wrote:

> Hi Pradeep,
>
> Any feedback on this?
>
> Thank you.
>
> On Sun, Jun 21, 2020 at 12:34 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
>> Thank you, Sara.
>>
>> @Pradeep M <[email-masked]>,  Please update us within the day as
>> the customer is following up.
>>
>> Thank you
>>
>> On Sun, Jun 21, 2020 at 8:37 AM Sara Ahmed <[email-masked]>
>> wrote:
>>
>>> Hi Johannes,
>>>
>>> Looping Pradeep to check and advise here.
>>>
>>> Thanks
>>>
>>> On Sun, 21 Jun 2020 at 08:21, Johannes Jade Pabeca <
>>> [email-masked]> wrote:
>>>
>>>> Hi Sara/ Sagar,
>>>>
>>>> Any update on this pls.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 4:06 PM Johannes Jade Pabeca <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Sagar/ Sara,
>>>>>
>>>>> Pls assist and advise:
>>>>>
>>>>> Order 600891798
>>>>> > customer placed an order and used a GC AED 102.90 and paid the rest
>>>>> via PayPal
>>>>> > Total amount in MG after GC is AED 310.8  ( approx  USD  84.00++ )
>>>>> > however, her total PayPal invoice shows  USD 111.30  ( approx AED
>>>>> 408.00++)
>>>>> > it looks like that the amount of the GC applied/deducted in MG did
>>>>> not reflect with PayPal
>>>>>
>>>>> > please let us know what to advise the customer and how to rectify
>>>>> this.
>>>>>
>>>>>    [email-masked]
>>>>>
>>>>>
>>>>> --
>>>>> *Johannes Jade *
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Johannes Jade *
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> *Sara Ahmed*
>>>
>>> Head of Technology
>>>
>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>
>> --
>> *Johannes Jade *
>>
>>
>
>
> --
> *Johannes Jade *
>
>

-- 
*Johannes Jade *