Subject: Re: 100139503_2 || TAMA-212-626 Brevi - Slex Evo - 3in1 High Chair - Dove Grey - MISSING PARTS
From: Christian Mendoza <[email-masked]>
To: Tarek El-Far <[email-masked]>
Cc: John Garcia <[email-masked]>, customer care <[email-masked]>
Date: Tue, 23 Jun 2020 17:51:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Tarek,

Thank you for your response and prompt action. Please see the details below.

SHIP TOSandra atallah
Sandra atallah
Villa 169F
Al-Bustan Village
3010
Al Arid Unit No: 2 AR Riyadh 13332 – 7663 Kingdom of Saudi Arabia
Riyadh
Saudi Arabia Map
SHIP AREA
SHIP PHONE966504519951

Thank you and Best Regards,

On Tue, Jun 23, 2020 at 5:44 PM Tarek El-Far <[email-masked]> wrote:

> Dear Christian
>
>
>
> Brevi Italy are sending the missing parts by express courier, please
> advise the exact contacts of the customer to send directly and save time,
> otherwise, it will be sent to us and will hand over to your driver
> accordingly.
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Christian Mendoza <[email-masked]>
> *Sent:* Tuesday, 23 June, 2020 17:11
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* John Garcia <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: 100139503_2 || TAMA-212-626 Brevi - Slex Evo - 3in1 High
> Chair - Dove Grey - MISSING PARTS
>
>
>
> Hi Team,
>
>
>
> May we have an update.
>
>
>
> Thank you and Best Regards,
>
>
>
>
>
> On Thu, Jun 18, 2020 at 2:03 PM Christian Mendoza <[email-masked]>
> wrote:
>
> the missing items are C1, C2, D
>
>
>
> Thank you and Best Regards,
>
>
>
>
>
> On Thu, Jun 18, 2020 at 1:41 PM Tarek El-Far <[email-masked]> wrote:
>
> Hi Christian
>
>
>
> The image is not clear, am attaching the manual in PDF for customer easy
> reference to highlight exactly what’s missing after checking all the part
> in the box (is it C1, C2 & D only?)
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Christian Mendoza <[email-masked]>
> *Sent:* Thursday, 18 June, 2020 13:32
> *To:* [email-masked]; John Garcia <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* 100139503_2 || TAMA-212-626 Brevi - Slex Evo - 3in1 High Chair
> - Dove Grey - MISSING PARTS
>
>
>
> Hi Team,
>
>
>
> Customer received the above item with missing parts/screws. See the
> message from the customer:
>
>
>
> he brevi slex high chair is missing the screws / the user manual, two ring
> that hold the screws together and the L shape that is used to tighten the
> screws. Attached is a copy of the user manual that I found online and the
> missing items are C1, C2, D (attached Pic) and without it the chair wont
> work.
>
>
>
>
>
> @John Garcia <[email-masked]> need your immediate support.
>
>
>
>
>
> Thank you and Best Regards,
>
>