Subject: RE: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
From: <[email-masked]>
To: "'Ronald Gaviola'" <[email-masked]>
Cc: "'lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>
Date: Tue, 23 Jun 2020 17:48:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Ronald Gaviola,

I called the customer but she was not reachable.

I left case # 1145511 as pending and will try to call her tomorrow.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Ronald Gaviola <[email-masked]> 
Sent: Tuesday, June 23, 2020 5:04 PM
To: Radwa Ali <[email-masked]>
Cc: lastmile <[email-masked]>; customer care <[email-masked]>; Eugene Mugisa <[email-masked]>
Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>

Hi Radwa,

Could you please call this customer 200285516_2. They might have the package for 100151236.

 

 

Regards,

Ronald

 

On Tue, Jun 23, 2020 at 10:10 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @lastmile,

Please advise.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 23, 2020 12:50 AM
To: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Cc: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>

Hi Ronald,

Good day.

My sincere apologies for the late response.

This shipment was not handed over to DHL. The waybill was generated but the physical shipment was not handed over.

Should you require any further assistance, please contact me directly.

 

Best Regards,

Khalid Khalfan

Key Account Advisor

DHL EXPRESS

P.O.Box 6252

Dubai

United Arab Emirates

2924114

 

 

 

>> Original Message ...
>> From: [email-masked] <mailto:[email-masked]> 
>> To: [email-masked] <mailto:[email-masked]> 
>> Cc: [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> 
>> Subject: Re: Order 100151236 // DHL-Express::4712002116
>> Sent: Sat, 20 Jun 2020 16:17:53 UTC+04:00
>>
>>

Khalid +ae.mumzworld <mailto:[email-masked]>  

>>

Since we are not getting an update we will consider this shipment as lost.

>> 

>> 

>> 

>> 

Regards,

Ronald

>>

>>

On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:
>>

Hi Team,

>>

May we have an update on this shipment?

>>

The customer is extremely furious. As per her, she contacted DHL and the shipment is not with them.

>>

Please clarify. We need an urgent update. The customer has been following up several times.

>>

Thank you

Warm Regards,

>> 

Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>>   <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 
>>

>>

>>

On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:
>>

Hi Team,

>>

Kindly assist urgently.

>>

Regards 

>>

On Fri, Jun 19, 2020 at 9:19 AM <[email-masked] <mailto:[email-masked]> > wrote:
>>

Hi  <mailto:[email-masked]> @Ronald Gaviola, 

Any updates ?

 

Best Regards,

Radwa Ali
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

[[:removedImage(image001.png):]]

From: Ronald Gaviola <[email-masked] <mailto:[email-masked]> > 
>> Sent: Wednesday, June 17, 2020 3:44 PM
>> To: Samiya Sheikh <[email-masked] <mailto:[email-masked]> >; ae.mumzworld <[email-masked] <mailto:[email-masked]> >
>> Cc: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Pankaj Mahey <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
>> Subject: Re: Order 100151236 // DHL-Express::4712002116

+ae.mumzworld <mailto:[email-masked]>  Khalid

Please advise as to why the shipment is not moving.

 

 

Regards,

Ronald

 

On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Kindly update urgently @Ronald Gaviola <mailto:[email-masked]>  

Regards 

On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Kindly update the status of this shipment urgently. no update since May 23rd.

[[:removedImage(image003.png):]]

Regards 

 

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