Subject: Re: Wrong Color Received - 600778035//
From: Angeli Fontillas <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Umang Mehrotra <[email-masked]>, Farooq <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Mostafa saad <[email-masked]>, Taiba <[email-masked]>
Date: Tue, 23 Jun 2020 16:01:51 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer called in again to ff up on refund.

Please receive CRA asap.

Thank you.

On Tue, 16 Jun 2020 at 18:12, Alina D'Souza <[email-masked]> wrote:

> @Denmark A <[email-masked]> Please update CRA refund is required
>
> Regards,
> Alina
>
> On Tue, Jun 16, 2020 at 11:23 AM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> Customer is following up on his  refund.
>>
>> Please receive the CRA asap.
>>
>> Thank you.
>>
>> On Thu, 2 Apr 2020 at 12:58, Taiba <[email-masked]> wrote:
>>
>>>
>>>
>>> *Regards,*
>>> *Taiba Asghar | Key Account Executive*
>>> [email-masked] <[email-masked]>* | +971 52 314 8509
>>>
>>>
>>> *JEEBLY LLC (UAE) *| www.JEEBLY.com
>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>>>
>>> ------------------------------
>>> *From:* Taiba <[email-masked]>
>>> *Sent:* Thursday, April 2, 2020 12:58 PM
>>> *To:* Farooq <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Denmark A <[email-masked]>; lastmile <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa
>>> saad <[email-masked]>
>>> *Subject:* Re: Wrong Color Received - 600778035//
>>>
>>> Hi Team,
>>>
>>> Please find AWB's attached.
>>> Received multiple requests for return collection all AWB's have been
>>> added on this email.
>>>
>>> @Mostafa saad <[email-masked]> FYIP
>>>
>>> *Regards,*
>>> *Taiba Asghar | Key Account Executive*
>>> [email-masked] <[email-masked]>* | +971 52 314 8509
>>>
>>>
>>> *JEEBLY LLC (UAE) *| www.JEEBLY.com
>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>>>
>>> ------------------------------
>>> *From:* Farooq <[email-masked]>
>>> *Sent:* Thursday, April 2, 2020 11:56 AM
>>> *To:* Mary Anne Agapito <[email-masked]>; Taiba <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Denmark A <[email-masked]>; lastmile <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa
>>> saad <[email-masked]>
>>> *Subject:* Re: Wrong Color Received - 600778035//
>>>
>>> Hi Taiba -  JB088104  / 600772328_2
>>>
>>>
>>> Best Regards,
>>>
>>> *Farooq Javed | UAE Operations Manager – Last Mile Delivery*
>>>
>>> [email-masked] | +971504330629
>>>
>>> [image:
>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>
>>>
>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>>
>>> ------------------------------
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Thursday, April 2, 2020 11:47 AM
>>> *To:* Taiba <[email-masked]>
>>> *Cc:* Farooq <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Denmark A <[email-masked]>;
>>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Mostafa saad <[email-masked]>
>>> *Subject:* Re: Wrong Color Received - 600778035//
>>>
>>> Hi Taiba,
>>>
>>> There is no awb showing.
>>>
>>> @Mostafa saad <[email-masked]> - pls assist.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Apr 2, 2020 at 11:10 AM Taiba <[email-masked]> wrote:
>>>
>>> Hi Mostafa/Mary,
>>>
>>> Please assist with Jeebly reference number.
>>>
>>> *Regards,*
>>> *Taiba Asghar | Key Account Executive*
>>> [email-masked] <[email-masked]>* | +971 52 314 8509
>>>
>>>
>>> *JEEBLY LLC (UAE) *| www.JEEBLY.com
>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>>>
>>> ------------------------------
>>> *From:* Farooq <[email-masked]>
>>> *Sent:* Thursday, April 2, 2020 10:59 AM
>>> *To:* Mary Anne Agapito <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Denmark A <[email-masked]>; lastmile <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa
>>> saad <[email-masked]>; Taiba <[email-masked]>
>>> *Subject:* Re: Wrong Color Received - 600778035//
>>>
>>>
>>> Hi Taiba -  Please create reverse order
>>>
>>> Best Regards,
>>>
>>> *Farooq Javed | UAE Operations Manager – Last Mile Delivery*
>>>
>>> [email-masked] | +971504330629
>>>
>>> [image:
>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>
>>>
>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>>
>>> ------------------------------
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Thursday, April 2, 2020 10:39 AM
>>> *To:* Farooq <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Denmark A <[email-masked]>; lastmile <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa
>>> saad <[email-masked]>
>>> *Subject:* Wrong Color Received - 600778035//
>>>
>>> Hi Farooq,
>>>
>>> Just spoke with Omar (0529793632) and advised him to collect the gate
>>> from the customer as it's a wrong color. The customer order the black gate
>>> but got the white one instead.
>>>
>>> @Mostafa saad <[email-masked]> - kindly update the status in
>>> NS, can't create the CRA because it still says Pending Fulfillment
>>>
>>>
>>> BS-EH2149
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=172466> Dreambaby
>>> 36cm Extension Tall - Black
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE