Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Ahmed Irfan <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Zubair Wahid <[email-masked]>, "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Tue, 23 Jun 2020 14:10:25 +0300
List-Id: <ccteam.mumzworld.com>

Dear Hussain,

We have not physically received the item, Once we receive it we will update
ASAP.

Thanks

On Sun, Jun 21, 2020 at 12:44 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Please confirm if this was left in Tamer and you have this SKU.
> So that I can create CRA for the same.
>
>
> *KSA-FAMC-28-16OT*
>
>
>
> On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> Thank you for the update.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist to
>> update CRA in order for us to proceed with the refund. Collection has been
>> arranged.
>>
>> Thank you.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]> wrote:
>>
>>> Hi team
>>> As the shipment has already been delivered to the customer with missing
>>> pieces in an item, we will create the CRA for that item. Hussain can you
>>> assist in making the same.
>>>
>>> Thanks
>>>
>>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>>
>>>> Zubair, please update here urgently.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
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>>>>
>>>>
>>>>
>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <
>>>> [email-masked]>
>>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>>> "Azharuddin Kalamuddin (R3PL)" <[email-masked]>,
>>>> Eugene Mugisa <[email-masked]>, customer care <
>>>> [email-masked]>, Malak Nobeh <[email-masked]>, Asad <
>>>> [email-masked]>, Moataz Salah El Din <[email-masked]>
>>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> The customer called again and extremely furious. The customer is asking
>>>> for a refund.
>>>>
>>>>
>>>>
>>>> Do we still have to collect the few parts he received before refunding
>>>> the customer back?
>>>>
>>>>
>>>>
>>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Zubair and Hussain,
>>>>
>>>>
>>>>
>>>> The customer doesn't want the item anymore wants a refund instead.
>>>>
>>>>
>>>>
>>>> Please create the CRA to initiate a refund. The customer already filed
>>>> a complaint to consumer rights.
>>>>
>>>>
>>>>
>>>> We will await your response. Thank you
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>> This item is not available in the warehouse, can you check if the
>>>> customer would like a replacement or a similar item?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Zubair,
>>>>
>>>>
>>>>
>>>> Sorry to butt in.
>>>>
>>>>
>>>>
>>>> Yes it is.
>>>>
>>>>
>>>>
>>>>
>>>> 100138984_1
>>>>
>>>> KSA-FAMC-28-16OT
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>>
>>>> Baby Love - Wonder House
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm if
>>>> this is the item in the shipment KSA-FAMC-28-16OT
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Raghu,
>>>>
>>>>
>>>>
>>>> This is still not solved.
>>>>
>>>>
>>>>
>>>> @Zubair please help
>>>>
>>>>
>>>>
>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> What is the update on this case?
>>>>
>>>>
>>>>
>>>> The customer is extremely furious, he wants the item otherwise he wants
>>>> his money back.
>>>>
>>>>
>>>>
>>>> This is long overdue. Please help us resolve the issue once and for all.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Raghu,
>>>>
>>>> Update please!
>>>>
>>>> Thanks.
>>>>
>>>>
>>>>
>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>> [email-masked]> wrote:
>>>>
>>>> This will be closed today and reply:
>>>>
>>>> Raghu
>>>>
>>>> Sent from my iPhone
>>>>
>>>>
>>>>
>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>> wrote:
>>>>
>>>> 
>>>>
>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>> <[email-masked]>
>>>>
>>>>
>>>>
>>>> Please check this case
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* Malak Nobeh <[email-masked]>
>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>; Azharuddin
>>>> Kalamuddin (R3PL) <[email-masked]>; customer
>>>> care <[email-masked]>; Eugene Mugisa <[email-masked]>
>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>
>>>>
>>>>
>>>> Gentle Reminder
>>>>
>>>>
>>>>
>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>> Raghu / Azhar,
>>>>
>>>>
>>>>
>>>> Please check this case urgently.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Gentle reminder Hussain
>>>>
>>>>
>>>>
>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]> wrote:
>>>>
>>>> Hi Hussain,
>>>>
>>>> The customer got the below item with missing Parts:
>>>>
>>>>
>>>>
>>>>
>>>> She got ONLY the item which I highlight it, the rest of the house is
>>>> MISSING.
>>>>
>>>> This is KSA WH.
>>>>
>>>>
>>>> Thanks.
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>