Subject: RE: Order #600831949 // Sku :DB-BMA003106UK // Name :Babymoov - Turbo Pure Sterilizer Dryer // Damaged
From: "Husain" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>
Date: Tue, 23 Jun 2020 14:34:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Kindly provide PO number for this.

We will schedule a new replacement tomorrow.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

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From: Denmark A <[email-masked]> 
Sent: Tuesday, June 23, 2020 10:46 AM
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>
Subject: Re: Order #600831949 // Sku :DB-BMA003106UK // Name :Babymoov - Turbo Pure Sterilizer Dryer // Damaged

Dear Husain, 

Please proceed with the replacement. 

Regards,

On Thu, Jun 18, 2020 at 4:47 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Kindly confirm if this requires replacement or CN.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email: [email-masked] <mailto:[email-masked]> 

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Husain <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 8, 2020 4:50 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Samran Iftikhar' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600831949 // Sku :DB-BMA003106UK // Name :Babymoov - Turbo Pure Sterilizer Dryer // Damaged

Hi Denmark,

Please send this SKU to our Ajman office.

The inspection team will have a check and get back to you.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email: [email-masked] <mailto:[email-masked]> 

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 8, 2020 11:00 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Order #600831949 // Sku :DB-BMA003106UK // Name :Babymoov - Turbo Pure Sterilizer Dryer // Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:received_damaged_not_as_new
Comments :Broken not new Return and exchange it  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark