Subject: Re: AWB update 200297378
From: Ronald Gaviola <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Samiya Sheikh <[email-masked]>, "ae.mumzworld" <[email-masked]>, Alaa Musa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Asad <[email-masked]>
Date: Tue, 23 Jun 2020 11:18:53 +0400
List-Id: <ccteam.mumzworld.com>

Radwa,

As per our understanding, samiya has told us initially that the shipment
was "delivered" to another customer. assuming collection is the solution to
hand the items back to the right consignee.

If you are telling us that a customer on the other hand (200297073_2) has
refused the package (200297378_2) knowing it does not belong to them. What
we can do is to request DHL to return  the shipment to tamer and you may
proceed with replacement / refund as advised by +Moataz Salah El Din
<[email-masked]> .

+ae.mumzworld <[email-masked]> - Khalid this shipment is included in
your RTS pre-alert to Tamer. Please expedite the RTS

Regards,
Ronald

On Tue, Jun 23, 2020 at 10:52 AM <[email-masked]> wrote:

> Hi Ronald,
>
> There is no items to be collected.
>
> As highlighted by Samiya, the customer received a package that is not hers
> and she gave it back on the spot.
>
> However her package was delivered already to someone else.
>
> What was promised is that we will pick it up and deliver to her ?
>
> Returns can not help, please advise if this will be picked up and
> delivered to the correct customer as per this thread or should we create a
> replacement order or GC ?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Monday, June 22, 2020 10:43 AM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Moataz Salah El Din <[email-masked]>; Samiya Sheikh <
> [email-masked]>; ae.mumzworld <[email-masked]>; Alaa Musa <
> [email-masked]>; Pankaj Mahey <[email-masked]>; customer care
> <[email-masked]>; Anas nazzal <[email-masked]>
> *Subject:* Re: AWB update 200297378
>
>
>
> Radwa,
>
>
>
> CRA or replacement you can actually decide depending on the customer's
> request. For collection please follow up with @Moataz Salah El Din
> <[email-masked]>  to collect the shipment and return it to Tamer.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Mon, Jun 22, 2020 at 9:09 AM Radwa Ali <[email-masked]> wrote:
>
> Hi Ronald ,
>
> Please advise if we can collect this and return and create CRA and issue a
> replacement for the customer as she has been waiting for this since the 5th
> of June.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jun 21, 2020 at 8:06 AM Moataz Salah El Din <[email-masked]>
> wrote:
>
> Hi Ronald,
>
> We can return in to our warehouse and issue a replacement
>
>
>
> On Sat, 20 Jun 2020 at 12:55, Ronald Gaviola <[email-masked]> wrote:
>
> Samiya,
>
>
>
> Can't we collect the package from the customer? and deliver to the correct
> consignee?  +Moataz Salah El Din <[email-masked]>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sat, Jun 20, 2020 at 11:26 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> Should we make a replacement for 200297378_2? please confirm.
>
>
>
> Regards
>
>
>
>
>
> On Fri, Jun 19, 2020 at 9:14 AM Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly assist with the below customer as he called again to follow up
> 200297378_2 delivery.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
>
>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> On Thu, Jun 18, 2020 at 8:38 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> Dear Alaa,
>
>
>
> As discussed with  +Pankaj Mahey <[email-masked]>  The 200297378_2
> was delivered to customer 200297073_2.
>
>
>
> +Moataz Salah El Din <[email-masked]> - Need your support here
> please. Need to call the customer on   200297073_2  to collect the
> package for  200297378_2
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Jun 17, 2020 at 10:24 AM Alaa Musa <[email-masked]> wrote:
>
> Dear team,
>
>
>
> Could you please confirm to which address was this delivered, as the
> customer informed us that the courier delivered a wrong package to her and
> collected it once again and after that she didn't receive any shipment .
>
>
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Wed, 17 Jun 2020 at 09:14, Samiya Sheikh <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Kindly confirm the tracking no for  200297378_2.  DHL: 1149618573 is
> delivered to another customer in another city.
>
>
>
> Regards
>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>