Subject: Re: Order # 700221307 // PA126 // Philips AVENT Combined Baby Food Steamer and Blender // Defective
From: Michaela Manibo <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, Theresa Gardoce <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Theresa Gardoce <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Tue, 23 Jun 2020 08:27:28 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please process the CRA,  Customer again followed up on the refund.

Still showing pending receipt,.

Thanks

On Thu, Jun 18, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:

> Hi Theresa,
>
> Customer is asking for the Refund and not the item please advise as
> refund is on Hold by Sagar
>
> Regards,
> Alina
>
>
>
> On Thu, Jun 18, 2020 at 2:58 PM Umang Mehrotra <[email-masked]>
> wrote:
>
>> Hi Alina,
>>
>>
>>
>> Is there any update over the below issue?
>>
>>
>>
>> @Magdy: Need your assistance here.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Umang Mehrotra [mailto:[email-masked]]
>> *Sent:* Wednesday, June 17, 2020 1:21 PM
>> *To:* 'Theresa Gardoce' <[email-masked]>; Alina D'Souza <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; 'Kenneth Nwaso' <[email-masked]>;
>> 'Theresa Gardoce' <[email-masked]>; Denmark A <
>> [email-masked]>
>> *Subject:* RE: Order # 700221307 // PA126 // Philips AVENT Combined Baby
>> Food Steamer and Blender // Defective
>>
>>
>>
>> Hi Theresa,
>>
>>
>>
>> Thanks! For sharing an update.
>>
>>
>>
>> @Alina: Please check with customer for the further steps and update us.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Theresa Gardoce [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Wednesday, June 17, 2020 9:36 AM
>> *To:* 'Umang Mehrotra' <[email-masked]>; 'Denmark A' <
>> [email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>> [email-masked]>; 'Kenneth Nwaso' <[email-masked]>;
>> 'Alina D'Souza' <[email-masked]>; 'Theresa Gardoce' <
>> [email-masked]>
>> *Subject:* RE: Order # 700221307 // PA126 // Philips AVENT Combined Baby
>> Food Steamer and Blender // Defective
>>
>>
>>
>> Dear Umang,
>>
>>
>>
>> We had called the customer saying that she don’t want to buy the lid. The
>> item will hand over to your driver today.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>> *Theresa Gardoce*
>>
>> Sales Coordinator
>>
>> *Al Qadi Pharmacy & Est.*
>>
>> M. +971 50180 1617  T. +971 4 2672246
>>
>> P. 33936 Dubai, UAE W. alqadi1957.com
>>
>>
>>
>> This e-mail message is intended for the addressee(s) and contains
>> information, which may be confidential. If you are not the intended
>> recipient please do not read, save, forward, disclose, or copy the contents
>> of this e-mail. If this e-mail has been sent to you in error, please delete
>> it thank you.
>>
>>
>>
>>
>>
>> *From:* Umang Mehrotra [mailto:[email-masked] <[email-masked]>]
>>
>> *Sent:* Tuesday, June 16, 2020 4:33 PM
>> *To:* Denmark A; Theresa Gardoce
>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Theresa
>> Gardoce
>> *Subject:* RE: Order # 700221307 // PA126 // Philips AVENT Combined Baby
>> Food Steamer and Blender // Defective
>>
>>
>>
>> Hi Theresa,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, June 15, 2020 12:35 PM
>> *To:* Theresa Gardoce <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Alina D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Theresa Gardoce <[email-masked]>
>> *Subject:* Re: Order # 700221307 // PA126 // Philips AVENT Combined Baby
>> Food Steamer and Blender // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Mon, Jun 15, 2020 at 12:33 PM Theresa Gardoce <[email-masked]>
>> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Please gave us the contact details of the customer as they need to buy
>> the lid.
>>
>>
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>>
>> *Theresa Gardoce*
>>
>> Sales Coordinator
>>
>> *Al Qadi Pharmacy & Est.*
>>
>> M. +971 50180 1617  T. +971 4 2672246
>>
>> P. 33936 Dubai, UAE W. alqadi1957.com
>>
>>
>>
>> This e-mail message is intended for the addressee(s) and contains
>> information, which may be confidential. If you are not the intended
>> recipient please do not read, save, forward, disclose, or copy the contents
>> of this e-mail. If this e-mail has been sent to you in error, please delete
>> it thank you.
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, June 15, 2020 12:22 PM
>> *To:* Theresa Gardoce
>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Umang
>> Mehrotra
>> *Subject:* Re: Order # 700221307 // PA126 // Philips AVENT Combined Baby
>> Food Steamer and Blender // Defective
>>
>>
>>
>> Dear Theresa,
>>
>>
>>
>> Please find the attached sales invoice for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jun 7, 2020 at 10:19 AM Theresa Gardoce <[email-masked]>
>> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Please note that we check the item and  the customer should buy the lid.
>> Kindly send the invoice and contact details of the customer so we can call
>> them.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>>
>>
>>
>>
>>
>> *Theresa Gardoce*
>>
>> Sales Coordinator
>>
>> *Al Qadi Pharmacy & Est.*
>>
>> M. +971 50180 1617  T. +971 4 2672246
>>
>> P. 33936 Dubai, UAE W. alqadi1957.com
>>
>>
>>
>> This e-mail message is intended for the addressee(s) and contains
>> information, which may be confidential. If you are not the intended
>> recipient please do not read, save, forward, disclose, or copy the contents
>> of this e-mail. If this e-mail has been sent to you in error, please delete
>> it thank you.
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, May 30, 2020 4:55 PM
>> *To:* Theresa Gardoce
>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Umang
>> Mehrotra
>> *Subject:* Order # 700221307 // PA126 // Philips AVENT Combined Baby
>> Food Steamer and Blender // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Reason of return: the item was damaged after use
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Regards,
>>
>> Den mark
>>
>>