Subject: Re: Urgent KSA Delivery Order - SO 100127049_3 / AWB 605122029570
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 19:22:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Kindly check and update about the cancellation urgently.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 20 Jun 2020 at 19:23, Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair,
>
> Is the shipment cancelled?
>
> Please advise asap.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Tue, 16 Jun 2020 at 16:41, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Zubair and Hussain,
>>
>> Kindly update.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 13 Jun 2020 at 09:25, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> The customer has requested to cancel the order due to delay.
>>>
>>> @Zubair Wahid <[email-masked]> please don't ship.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> please create a CRA
>>> to proceed with the refund.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 11 Jun 2020 at 13:08, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair,
>>>>
>>>> What can we do about this?
>>>>
>>>> Can we arrange shipment with a different courier?
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 8 Jun 2020 at 12:27, Zubair Wahid <[email-masked]> wrote:
>>>>
>>>>> This shipment has size issue, due to large size imile is not picking
>>>>> them
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 10:43 AM Eugene Mugisa <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> + @Zubair Wahid <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> Eugene.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>> *Sent:* Monday, June 8, 2020 11:43 AM
>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Zubair
>>>>>> Wahid <[email-masked]>; lastmile <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>
>>>>>> *Subject:* Urgent KSA Delivery Order - SO 100127049_3 / AWB
>>>>>> 605122029570
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer called to follow up and is furious about the delay. The
>>>>>> customer threats to raise a formal complaint too.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Upon tracking it shows:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly assist and prioritize this shipment. The customer needs
>>>>>> delivery within the week otherwise she would want a refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>