Subject: Re: 600895339_1 MISSING ITEM
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>
Cc: Road Rider <[email-masked]>, [email-masked], Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 14:05:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene/Mostafa,

Customer just received a call from someone to confirm the boxes.

The customer is upset as she only received 2 items and Wipes Box is missing.

Customer is 9 months pregnant and is the same customer who we had installed
the wardrobe. She is upset as she would be due anytime.

Kindly advise asap we need to arrange for a replacement if the item.

Regards,
Alina

On Mon, Jun 22, 2020 at 1:35 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Need an update asap customer is missing with the water wipes box
>
> Please check with the driver if it's with him.
>
> Regards,
> Alina
>
> On Mon, Jun 22, 2020 at 9:09 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Road Rider <[email-masked]> @[email-masked]
>> <[email-masked]>  Please share with us how many PKGs have
>> delivered to the customer.
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Sun, Jun 21, 2020 at 6:23 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> @Mostafa saad <[email-masked]> Please assist customer VIP
>>> Customer.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sun, Jun 21, 2020 at 2:32 PM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> +Mostafa saad <[email-masked]> Please check the order packed
>>>> in 2 packages.
>>>>
>>>> On Sun, Jun 21, 2020 at 1:50 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> HI Eugene,
>>>>>
>>>>> Customer did not receive the wipes in the order.
>>>>>
>>>>>
>>>>> 600895339_1 BBL-5099514000212
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=254547> WaterWipes
>>>>> Baby Wipes,12x60 (720 Wipes)
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
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>>>>> .
>>>>>
>>>>
>>>>
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>>>>
>>>>