Subject: Re: Missing item UAE - Order #600849167 - SKU: TNS-AF160
From: Mostafa saad <[email-masked]>
To: Maria Katrina Bautista <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mostafa Said <[email-masked]>, lastmile <[email-masked]>, Muhammad Habib <[email-masked]>, Yaseen Shaqra <[email-masked]>, Lima Premlal <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Sabid Ashraf Khan <[email-masked]>
Date: Mon, 22 Jun 2020 13:57:49 +0400
List-Id: <ccteam.mumzworld.com>

Hello Maria

As per our record, we have delivered this order to the customer counting 2
boxes, Also please note that this order was delivered to the customer since
1 month ago so how come he said  they didn't receive one box after all this
time

Regards

Mostafa Saad
Last Mile  Mumzworld

On Mon, Jun 22, 2020 at 1:24 PM Maria Katrina Bautista <[email-masked]>
wrote:

> Hello team,
>
> Please confirm how many packages were handed over to Trumax.
>
> As per NS, there should be 2 boxes but the customer said that she only
> received 1 box. Clearly, the missing item must be on the 2nd box.
>
> @Outbound.fc <[email-masked]> - please check if the item was
> packed
>
> Please assist.
>
> Thank you
>
> On Thu, 18 Jun 2020 at 20:48, Sabid Ashraf Khan <[email-masked]>
> wrote:
>
>> Dear team,
>> After investigating with driver, he has delivered the complete order to
>> the address. (But he doesn't remember the Number of boxes)
>> He also had a WA conversation with the CX. For asking the address and all.
>> So if there would have been something missing, the CX would have texted
>> right then to driver.
>> & As far as driver is concerned, he said sometimes Both AWBs (1/2 & 2/2)
>> is sticked to one Box.
>> If we can ask the CX to send us the Actual pic of the box which he
>> received. Or we can check the CCTV footage of the packing of this order.
>>
>> Regards
>> Sabid
>>
>> (WA screen shot attached)
>>
>>
>>
>> On Tue, 16 Jun, 2020, 1:58 PM Mostafa saad, <[email-masked]>
>> wrote:
>>
>>> @Sabid Ashraf Khan <[email-masked]>  Please investigate with (
>>> Anal Kumar ) and share your feedback.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Tue, Jun 16, 2020 at 1:50 PM Muhammad Habib <[email-masked]>
>>> wrote:
>>>
>>>> @Mostafa saad <[email-masked]> FYA
>>>>
>>>> On Tue, Jun 16, 2020 at 2:19 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Muhammad,
>>>>>
>>>>> Please note that the customer confirmed that she received 1 box only
>>>>>
>>>>> Kindly check and update us
>>>>>
>>>>> On Sun, Jun 14, 2020 at 4:00 PM Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Lima,
>>>>>>
>>>>>> Mentioned order consists of 2 packages. Kindly confirm with the
>>>>>> customer how many packages the customer received.
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 4:48 PM Lima Premlal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please note that subject order has been shipped and customer claims
>>>>>>> 1 SKU is missing from same:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Missing item: Ninja - Air Fryer Max 1700W Grey/Black
>>>>>>> SKU: TNS-AF160
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and confirm urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Lima
>>>>>>>
>>>>>>> --
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>>>>>>> send an email to [email-masked].
>>>>>>> To view this discussion on the web visit
>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/0a7c36222702eb7cd526a4bb6dd66361%40mail.gmail.com
>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/0a7c36222702eb7cd526a4bb6dd66361%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>