Subject: Re: Missing item UAE - Order #600849167 - SKU: TNS-AF160
From: Maria Katrina Bautista <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Mostafa Said <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, Yaseen Shaqra <[email-masked]>, Lima Premlal <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Sabid Ashraf Khan <[email-masked]>
Date: Mon, 22 Jun 2020 17:24:15 +0800
List-Id: <ccteam.mumzworld.com>

Hello team,

Please confirm how many packages were handed over to Trumax.

As per NS, there should be 2 boxes but the customer said that she only
received 1 box. Clearly, the missing item must be on the 2nd box.

@Outbound.fc <[email-masked]> - please check if the item was
packed

Please assist.

Thank you

On Thu, 18 Jun 2020 at 20:48, Sabid Ashraf Khan <[email-masked]> wrote:

> Dear team,
> After investigating with driver, he has delivered the complete order to
> the address. (But he doesn't remember the Number of boxes)
> He also had a WA conversation with the CX. For asking the address and all.
> So if there would have been something missing, the CX would have texted
> right then to driver.
> & As far as driver is concerned, he said sometimes Both AWBs (1/2 & 2/2)
> is sticked to one Box.
> If we can ask the CX to send us the Actual pic of the box which he
> received. Or we can check the CCTV footage of the packing of this order.
>
> Regards
> Sabid
>
> (WA screen shot attached)
>
>
>
> On Tue, 16 Jun, 2020, 1:58 PM Mostafa saad, <[email-masked]>
> wrote:
>
>> @Sabid Ashraf Khan <[email-masked]>  Please investigate with ( Anal
>> Kumar ) and share your feedback.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 1:50 PM Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> @Mostafa saad <[email-masked]> FYA
>>>
>>> On Tue, Jun 16, 2020 at 2:19 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Muhammad,
>>>>
>>>> Please note that the customer confirmed that she received 1 box only
>>>>
>>>> Kindly check and update us
>>>>
>>>> On Sun, Jun 14, 2020 at 4:00 PM Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Lima,
>>>>>
>>>>> Mentioned order consists of 2 packages. Kindly confirm with the
>>>>> customer how many packages the customer received.
>>>>>
>>>>> On Sun, Jun 14, 2020 at 4:48 PM Lima Premlal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please note that subject order has been shipped and customer claims 1
>>>>>> SKU is missing from same:
>>>>>>
>>>>>>
>>>>>>
>>>>>> Missing item: Ninja - Air Fryer Max 1700W Grey/Black
>>>>>> SKU: TNS-AF160
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and confirm urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Lima
>>>>>>
>>>>>> --
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>>>>>> Groups "Outbound.fc" group.
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>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/0a7c36222702eb7cd526a4bb6dd66361%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/0a7c36222702eb7cd526a4bb6dd66361%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> Thanks & regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>