Subject: Re: Order 600852055
From: "Alina D'Souza" <[email-masked]>
To: Anas nazzal <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Ashley Fernandes <[email-masked]>, Ivy <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Abel <[email-masked]>, Rovie <[email-masked]>
Date: Mon, 22 Jun 2020 13:12:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

CRA_AR_RE12835, @Mostafa saad <[email-masked]> updated tracker
please arrange collection

Regards,
Alina

On Mon, Jun 22, 2020 at 1:00 PM Anas nazzal <[email-masked]> wrote:

> Dear Alina,
>
> As discussed earlier, kindly assist with the below.
> a return ticket has been created.
>
> Best Regards,
> Anas Nazzal
>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
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> <#m_2303039163017596876_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> On Mon, Jun 22, 2020 at 12:28 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Ivy,
>>
>> Good Day!
>>
>> Thank you so much for your assistance, greatly appreciate ☺
>>
>> Kindly hand over the replacement item to our returns team in our
>> warehouse.
>>
>> @Anas nazzal <[email-masked]> : Kindly coordinate with the returns
>> team to close the loop here.
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Mon, Jun 22, 2020 at 11:05 AM Abel <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>>
>>>
>>> Noted.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> Abel
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ivy [mailto:[email-masked]]
>>> *Sent:* Monday, June 22, 2020 10:52 AM
>>> *To:* 'Abel' <[email-masked]>; 'Anas nazzal' <[email-masked]>
>>> *Cc:* 'customer care' <[email-masked]>; 'Ashley Fernandes' <
>>> [email-masked]>; 'Rovie' <[email-masked]>
>>> *Subject:* RE: Order 600852055
>>>
>>>
>>>
>>> Hi Anas,
>>>
>>>
>>>
>>> We will support you this time. Requesting you to inform customer to
>>> handle it with care.
>>>
>>>
>>>
>>> We will send the replacement to our driver and kindly collect the damage
>>> lid from the customer and send it back to us.
>>>
>>>
>>>
>>> Please let us know to whom we will hand over the lid.
>>>
>>>
>>>
>>> @ Abel
>>>
>>>
>>>
>>> Kindly arrange to send replacement lid of Nutricook Smart Pot Prime 8L
>>> to Mumzworld.
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Ivy Czarina Rosel
>>>
>>> Online Sales Executive
>>>
>>>
>>>
>>> Mob:                     +971 55 248 1227
>>>
>>> Dir:                         +971 4 247 6754
>>>
>>> Email:                    [email-masked]
>>>
>>> Website:              www.algt-me.com
>>>
>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Anas nazzal [mailto:[email-masked] <[email-masked]>]
>>> *Sent:* Monday, June 22, 2020 10:36 AM
>>> *To:* Ivy
>>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>>> *Subject:* Re: Order 600852055
>>>
>>>
>>>
>>> Dear Ivy,
>>>
>>>
>>>
>>> Kindly find the attachment.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 10:22 AM Ivy <[email-masked]> wrote:
>>>
>>> Hi Anas,
>>>
>>>
>>>
>>> Please send the invoice of this order.
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Ivy Czarina Rosel
>>>
>>> Online Sales Executive
>>>
>>>
>>>
>>> Mob:                     +971 55 248 1227
>>>
>>> Dir:                         +971 4 247 6754
>>>
>>> Email:                    [email-masked]
>>>
>>> Website:              www.algt-me.com
>>>
>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Anas nazzal [mailto:[email-masked]]
>>> *Sent:* Monday, June 22, 2020 10:20 AM
>>> *To:* Ivy
>>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>>> *Subject:* Re: Order 600852055
>>>
>>>
>>>
>>> Hi Ivy,
>>>
>>>
>>>
>>> The below customer by mistake broke the cover of the pan and she would
>>> like to get the cover only.
>>>
>>> we need your confirmation if it is possible to provide the cover only
>>> for her.
>>>
>>> if yes please inform the cost of it.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 9:08 AM Ivy <[email-masked]> wrote:
>>>
>>> Hi Anas,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> Kindly let us know what is the issue and provide the invoice of this
>>> order.
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Ivy Czarina Rosel
>>>
>>> Online Sales Executive
>>>
>>>
>>>
>>> Mob:                     +971 55 248 1227
>>>
>>> Dir:                         +971 4 247 6754
>>>
>>> Email:                    [email-masked]
>>>
>>> Website:              www.algt-me.com
>>>
>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Anas nazzal [mailto:[email-masked]]
>>> *Sent:* Sunday, June 21, 2020 5:03 PM
>>> *To:* [email-masked]; [email-masked]; Ashley Fernandes
>>> *Cc:* customer care
>>> *Subject:* Order 600852055
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> The below customer would like to get the cover of the pot for Nutricook
>>> Smart Pot Prime 1200W Electric Pressure Cooker 8L
>>>
>>> Please confirm if it is possible
>>>
>>>
>>>
>>> Order 600852055
>>>
>>>
>>>
>>>
>>>
>>> Best Regards
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>>