Subject: Re: URGENT REFUND TICKETS - MCI CASES
From: "Asad ." <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Fahad Shafiq <[email-masked]>, Leena <[email-masked]>
Date: Mon, 22 Jun 2020 08:27:52 +0000
List-Id: <ccteam.mumzworld.com>

Yes definitely we should prioritise these cases.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Ekta Jesswani <[email-masked]>
Date: Monday, 22 June 2020 at 12:00 PM
To: Sagar Khawani <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Fahad Shafiq <[email-masked]>, Asad <[email-masked]>, Leena <[email-masked]>
Subject: Re: URGENT REFUND TICKETS - MCI CASES

Hi Sagar,

Checked these cases randomly, and these order numbers have CRA and already refunded.
Please process these refunds immediately to close these MCI cases.

@Leena<mailto:[email-masked]> @Asad<mailto:[email-masked]> Can we please process MCI refund cases like we are currently doing Naqel?
For MCI cases to be closed and updated on the file, we need immediate refunds to be processed.
For deliveries, we will liaise with Zubair to deliver urgently.

Thanks

Regards,
Ekta

On Mon, 22 Jun 2020 at 10:47, Sagar Khawani <[email-masked]<mailto:[email-masked]>> wrote:
Malak
Pls share asap

There are 2-3 invoice for each order and some are delivered
So we want to know actual invoice to refund.

Pls share below detail asap

Thx
Sagar

From: Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 22, 2020 10:16 AM
To: Sagar Khawani <[email-masked]<mailto:[email-masked]>>; Malak Nobeh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shajeeb Cheriyath <[email-masked]<mailto:[email-masked]>>; Fahad Shafiq <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: Re: URGENT REFUND TICKETS - MCI CASES

Dear Malak,

Can you share the related AWB and courier name for the below orders.

Order
Ticket
100145005
1061462
700223808
1139662
700232826
1091554
100134636
1131880
200258228
1131505
200260742
1139723
100130833
1139748
100148185
1123535
600105377
1129353
200274347
1131409
200261661
1127141
200273150
1139822
100137352
1132260
200255318
1130526
200261653
1131665
200265627
1134045
100139828
1134322
100148834
1131651

[Image removed by sender.]

On Mon, Jun 22, 2020 at 9:12 AM Sagar Khawani <[email-masked]<mailto:[email-masked]>> wrote:
See we have cra and product receipt
This is urgent

---------- Forwarded message ---------
From: Malak Nobeh <[email-masked]<mailto:[email-masked]>>
Date: Mon, 22 Jun 2020, 08:05
Subject: Re: URGENT REFUND TICKETS - MCI CASES
To: Sagar Khawani <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>, Shajeeb Cheriyath <[email-masked]<mailto:[email-masked]>>, Fahad Shafiq <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>

Hi Sagar,

Ksa orders , please process.

Thanks.

On Mon, 22 Jun 2020 at 00:52, Sagar Khawani <[email-masked]<mailto:[email-masked]>> wrote:
This is Dubai or ksa ?

From: Malak Nobeh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 21, 2020 7:17 PM
To: Sagar Khawani <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Shajeeb Cheriyath <[email-masked]<mailto:[email-masked]>>; Fahad Shafiq <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: URGENT REFUND TICKETS - MCI CASES

Dear Sagar,

Please process the refund for the below orders as we promised to close the cases within 2 days Max.
Order
Ticket
100145005
1061462
700223808
1139662
700232826
1091554
100134636
1131880
200258228
1131505
200260742
1139723
100130833
1139748
100148185
1123535
600105377
1129353
200274347
1131409
200261661
1127141
200273150
1139822
100137352
1132260
200255318
1130526
200261653
1131665
200265627
1134045
100139828
1134322
100148834
1131651

Thanks.

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Regards,

[Image removed by sender.]