Subject: Re: Virtual CRA - Re: ORDER#600823540 || JB222459 - URGENT
From: Samiya Sheikh <[email-masked]>
To: Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, "Farrah A." <[email-masked]>, Amani Bani Odeh <[email-masked]>
Date: Mon, 22 Jun 2020 11:35:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly create CRA urgently, Customer is following up and he is very
frustrated.

@Ekta Jesswani <[email-masked]>  please assist.

Regards

On Sun, May 31, 2020 at 9:11 PM Amani Bani Odeh <[email-masked]> wrote:

> Dears,
>
> Please action this asap the customer is on social media and already
> frustrated we need to sort this out asap.
>
> Thanks,
> Amani
>
> On Sat, May 30, 2020 at 2:28 PM Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Umang,
>>
>> Please create and receive CRA in the write-off location for a refund.
>> Shipment lost by courier company as confirmed below
>>
>> @Sagar Khawani <[email-masked]> Please process refund asap
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>>
>>
>>
>> On Fri, 29 May 2020 at 17:29, Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>>
>>> It was lost by the courier as confirmed in the above communication
>>>
>>>
>>> On Fri, May 29, 2020 at 2:13 PM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>>> Lost by who ?
>>>>
>>>> Which Courier company or by our team then who ?
>>>>
>>>> Pls provide detail
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Amani Bani Odeh <[email-masked]>
>>>> *Sent:* Friday, May 29, 2020 3:10 PM
>>>> *To:* Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>>> [email-masked]>; Sagar Khawani <[email-masked]>
>>>> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
>>>> [email-masked]>; Farrah A. <[email-masked]>
>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>
>>>>
>>>>
>>>> Hi Sagar,
>>>>
>>>>
>>>>
>>>> Please sort this out asap the customer original order was lost we need
>>>> to process the refund.
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> @Shinette Grace Ochoa
>>>> <[email-masked]> Sagar is requesting for CRA to process the
>>>> refund but the order was lost.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 7:29 PM Farrah A. <[email-masked]> wrote:
>>>>
>>>> Hello,
>>>>
>>>>
>>>>
>>>> The customer is following up closely for an update, please raise CRA
>>>> ASAP
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>>
>>>>
>>>> On Sun, May 24, 2020 at 12:55 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> The customer original order was lost already, Please process the refund
>>>> asap we need to sort this out asap and refund the customer back.
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> Please advise how to proceed Sagar
>>>> is asking for CRA please refer to Incident #1046032
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Sat, May 23, 2020 at 10:59 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> Please check as Sagar requesting CRA to process the refund.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Sun, May 17, 2020 at 11:46 AM Farooq <[email-masked]> wrote:
>>>>
>>>> +Taiba -  Process Refund
>>>>
>>>> The order value 282.17 AED.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>
>>>> [email-masked] | +971504330629
>>>>
>>>> [image: Image removed by sender.
>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>
>>>>
>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>> UAE.
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From:* Amani Bani Odeh <[email-masked]>
>>>> *Sent:* Sunday, May 17, 2020 12:34 PM
>>>> *To:* Noman Jeebly <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
>>>> Grace Ochoa <[email-masked]>
>>>> *Cc:* Farooq <[email-masked]>; Farrah A. <[email-masked]>;
>>>> customer care <[email-masked]>
>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>
>>>>
>>>>
>>>> Hi Noman,
>>>>
>>>>
>>>>
>>>> The item is now out of stock we won't be able to arrange for
>>>> replacement we'll refund the customer.
>>>>
>>>> The order value 282.17 AED.
>>>>
>>>>
>>>>
>>>> Hi Sagar,
>>>>
>>>> Please check and process the refund, refer to  Incident #1046032  the
>>>> customer is on social media and need this to be sorted out asap .
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Fri, May 15, 2020 at 4:29 PM Noman Jeebly <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Good Day! Hope all of you safe and healthy.
>>>>
>>>>
>>>>
>>>> I apologise for the late reply, I confirm that the driver keep the
>>>> shipment on the wrong place and he missed the shipment.
>>>>
>>>> Requesting you to please send us the replacement and once created,
>>>> please share the JB number and Shipment cost with us we will deliver the
>>>> shipment to customer and charge amount from the driver.
>>>>
>>>>
>>>>
>>>> Appreciate your prompt response.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks & Best Regards,*
>>>>
>>>> *Noman Riaz*|* Operations Fulfilment Officer*
>>>>
>>>> [email-masked] *|* +971 545866954/ +971528945145
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Error! Filename not specified.*
>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jeebly.com_&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=aTx1J2KFlyU3WFSxuAT7Hjlr6NMqK5TQEA2_9k08Jqo&e=>
>>>>
>>>> *JEEBLY LLC (UAE) *| www.JEEBLY.com
>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>>>>
>>>> Facility Number: 4D* |* Plot 365-405*|* Al Quoz industrial Area-1*|* Dubai,
>>>> UAE
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From:* Amani Bani Odeh <[email-masked]>
>>>> *Sent:* Thursday, May 14, 2020 8:12 PM
>>>> *To:* Noman Jeebly <[email-masked]>; Farooq <[email-masked]>
>>>> *Cc:* Farrah A. <[email-masked]>; customer care <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>
>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>
>>>>
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> We need this to be updated asap the custom is going to make
>>>> compliant to the consumer right.
>>>>
>>>>
>>>>
>>>> On Thu, May 14, 2020 at 6:30 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> Please let us know the update the customer is following up and he needs
>>>> an urgent update as he didn't receive the order.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Wed, May 13, 2020 at 9:25 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Dears ,
>>>>
>>>>
>>>>
>>>> A kind reminder.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Wed, May 13, 2020 at 5:45 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> Please update the customer is following up closely.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Amani
>>>>
>>>>
>>>>
>>>> On Wed, May 13, 2020 at 10:35 AM Farooq <[email-masked]> wrote:
>>>>
>>>> Noman -  Get this retrieved from the address.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>
>>>> [email-masked] | +971504330629
>>>>
>>>> [image: Image removed by sender.
>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>
>>>>
>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>> UAE.
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From:* Farrah A. <[email-masked]>
>>>> *Sent:* Wednesday, May 13, 2020 11:26 AM
>>>> *To:* Noman Jeebly <[email-masked]>
>>>> *Cc:* Farooq <[email-masked]>; customer care <[email-masked]>
>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>
>>>>
>>>>
>>>> Hello team
>>>>
>>>>
>>>>
>>>> Thank you so much for your efforts
>>>>
>>>> Kindly check the below
>>>>
>>>>
>>>>
>>>> Many thanks
>>>>
>>>>
>>>>
>>>> On Wed, May 13, 2020 at 9:01 AM Noman Jeebly <[email-masked]> wrote:
>>>>
>>>> Hi Farrah,
>>>>
>>>>
>>>>
>>>> Will update you at earliest
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> *Thanks & Best Regards,*
>>>>
>>>> *Noman Riaz*|* Operations Fulfilment Officer*
>>>>
>>>> [email-masked] *|* +971 545866954/ +971528945145
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Error! Filename not specified.*
>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jeebly.com_&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=aTx1J2KFlyU3WFSxuAT7Hjlr6NMqK5TQEA2_9k08Jqo&e=>
>>>>
>>>> *JEEBLY LLC (UAE) *| www.JEEBLY.com
>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.JEEBLY.com&d=DwMFaQ&c=pK0m1Y2YHijnQdgo_W0o4Q&r=6CFOrDWZjattLIv1d1XpLMfb2wsV7wlAF6awhzo0g1E&m=OfzcDgzrhbz09OKhF7-_bGuq4U0H-feuK0c7DuljViY&s=hm3KnO1MKmg22_gBtJII0lymVLc2CK4EqjeiPNS53c4&e=>
>>>>
>>>> Facility Number: 4D* |* Plot 365-405*|* Al Quoz industrial Area-1*|* Dubai,
>>>> UAE
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From:* Farrah A. <[email-masked]>
>>>> *Sent:* Wednesday, May 13, 2020 9:57 AM
>>>> *To:* Farooq <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Noman Jeebly <
>>>> [email-masked]>
>>>> *Subject:* Re: ORDER#600823540 || JB222459 - URGENT
>>>>
>>>>
>>>>
>>>> Hello!
>>>>
>>>>
>>>> We need an urgent update please
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>>
>>>>
>>>> On Wed, May 13, 2020 at 8:11 AM Farooq <[email-masked]> wrote:
>>>>
>>>>
>>>>
>>>> Noman -  Verify And Update
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>
>>>> [email-masked] | +971504330629
>>>>
>>>> [image: Image removed by sender.
>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>
>>>>
>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>> UAE.
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From:* Farrah A. <[email-masked]>
>>>> *Sent:* Tuesday, May 12, 2020 4:30 PM
>>>> *To:* Farooq <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>
>>>> *Subject:* ORDER#600823540 || JB222459 - URGENT
>>>>
>>>>
>>>>
>>>> Hello Farooq!
>>>>
>>>> Hope you are well
>>>>
>>>>
>>>>
>>>> Please confirm the delivery address for this order JB222459 as the cst
>>>> did not receive the items and it's showing as delivered on the website
>>>>
>>>>
>>>>
>>>> Many thanks,
>>>>
>>>> Farrah
>>>>
>>>>
>>
>> --
>> *Regards, *
>>
>>
>>