Subject: Re: Order #700235013 // KZ-TXT10 // Dynamic Sports - Trampoline 10 Feet Model // Not in Original box
From: Ashley Fernandes <[email-masked]>
To: Elena Skryabina <[email-masked]>
Cc: Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 22 Jun 2020 10:56:43 +0400
List-Id: <ccteam.mumzworld.com>

Dear Elena,

Good Day!

Just to clear the confusion,* this item was never installed*. The item was
delivered from our end. When the vendor's team went there for the
installation, the customer informed them that the item is too big and she
wants to cancel the order and so installation was not done. She also told
them the package was damaged when delivered.

The same I informed to Denmark on my email on 11th June:

On Thu, Jun 11, 2020 at 10:09 AM Ashley Fernandes <[email-masked]>
wrote:

> Dear Denmark,
>
> Good Morning!
>
> Just to clarify that the item was delivered from our end and not from the
> vendor. The vendor's team had gone just for the installation. If the
> customer has mentioned "the package was damaged at delivery", we need to
> check internally.
>

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Mon, Jun 22, 2020 at 9:58 AM Elena Skryabina <[email-masked]> wrote:

> Hi Alina,
>
>
>
> The customer is returning an installed item after 5 days for a reason
>  that its taking too much of space only?
>
> Is there any fault in the product itself? What is our policy on the
> installed items return?
>
>
>
> Thank you,
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 22, 2020 9:43 AM
> *To:* Elena Skryabina <[email-masked]>
> *Cc:* customer care <[email-masked]>; Alina D'Souza <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Ashley Fernandes <
> [email-masked]>
> *Subject:* Re: Order #700235013 // KZ-TXT10 // Dynamic Sports -
> Trampoline 10 Feet Model // Not in Original box
>
>
>
> Dear Elena,
>
>
>
> Please advise here if the item will be put in the DMG location.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 17, 2020 at 9:24 AM Denmark A <[email-masked]> wrote:
>
> Dear Elena,
>
>
>
> Please find the attached sales invoice for your reference.
>
>
>
> Sales Order Date : April 30 , 2020
>
> Delivery Date : May 07,2020
>
> Complaint Date : May 12, 2020
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 16, 2020 at 6:01 PM Elena Skryabina <[email-masked]>
> wrote:
>
> Denmark, CC team , this is not the first or second time I request for this
> (!)
>
>
>
> Whenever you send a request to BD for assistance on returns / replacements
> / item fixes etc  *please always provide full information on the order. *
>
>
>
> > SO date
>
> > Delivery / Installation Date
>
> > Date the complaint  was raised by the customer
>
>
>
> And the remaining important details of the case / actions / issues
>
>
>
> Awaiting for this data I order to assist you.
>
>
>
> Thank  you,
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, June 11, 2020 9:06 AM
> *To:* Adarsh Kumar <[email-masked]>; Elena Skryabina <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Alina D'Souza <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Ashley Fernandes <
> [email-masked]>
> *Subject:* Re: Order #700235013 // KZ-TXT10 // Dynamic Sports -
> Trampoline 10 Feet Model // Not in Original box
>
>
>
> @Elena Skryabina <[email-masked]> FYI
>
>
>
> Regards,
>
>
>
> On Thu, Jun 11, 2020 at 9:02 AM <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Installation items cannot be returned,it was already previously explained.
>
>
>
>
>
> Dear Ashley,
>
>
>
> Please explain the team.
>
>
>
> Thanks
>
>
>
> Adarsh
>
>
>
> Sent from Mail.ru app for iOS
>
>
>
> Thursday, June 11, 2020, 8:59 AM +0400 from Denmark A <
> [email-masked]>:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer Comments :
>
> The trampoline is big than the space they have for installation
>
>  the package was damaged at delivery and more by people you send to
> install it, you may confirm this with them.
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>