Subject: Re: AWB update 200297378
From: Ronald Gaviola <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Samiya Sheikh <[email-masked]>, "ae.mumzworld" <[email-masked]>, Alaa Musa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 22 Jun 2020 10:42:33 +0400
List-Id: <ccteam.mumzworld.com>

Radwa,

CRA or replacement you can actually decide depending on the customer's
request. For collection please follow up with @Moataz Salah El Din
<[email-masked]>  to collect the shipment and return it to Tamer.

Regards,
Ronald

On Mon, Jun 22, 2020 at 9:09 AM Radwa Ali <[email-masked]> wrote:

> Hi Ronald ,
> Please advise if we can collect this and return and create CRA and issue a
> replacement for the customer as she has been waiting for this since the 5th
> of June.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Sun, Jun 21, 2020 at 8:06 AM Moataz Salah El Din <[email-masked]>
> wrote:
>
>> Hi Ronald,
>> We can return in to our warehouse and issue a replacement
>>
>> On Sat, 20 Jun 2020 at 12:55, Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Samiya,
>>>
>>> Can't we collect the package from the customer? and deliver to the
>>> correct consignee?  +Moataz Salah El Din <[email-masked]>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Sat, Jun 20, 2020 at 11:26 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ronald,
>>>>
>>>> Should we make a replacement for 200297378_2? please confirm.
>>>>
>>>> Regards
>>>>
>>>>
>>>> On Fri, Jun 19, 2020 at 9:14 AM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Kindly assist with the below customer as he called again to follow up
>>>>> 200297378_2 delivery.
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_3999487107543512395_m_6803978428159740004_m_1802930807815972859_m_7383986822929159354_m_-1201436473890359982_m_-900674818050813561_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 8:38 AM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Alaa,
>>>>>>
>>>>>> As discussed with  +Pankaj Mahey <[email-masked]>  The 200297378_2
>>>>>> was delivered to customer 200297073_2.
>>>>>>
>>>>>> +Moataz Salah El Din <[email-masked]> - Need your support here
>>>>>> please. Need to call the customer on   200297073_2  to collect the
>>>>>> package for  200297378_2
>>>>>>
>>>>>> Regards,
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 10:24 AM Alaa Musa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear team,
>>>>>>>
>>>>>>> Could you please confirm to which address was this delivered, as the
>>>>>>> customer informed us that the courier delivered a wrong package to her and
>>>>>>> collected it once again and after that she didn't receive any shipment .
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alaa
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 17 Jun 2020 at 09:14, Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Kindly confirm the tracking no for  200297378_2.  DHL: 1149618573
>>>>>>>> is delivered to another customer in another city.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_3999487107543512395_m_6803978428159740004_m_1802930807815972859_m_7383986822929159354_m_-1201436473890359982_m_-900674818050813561_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>
>>
>> --
>> *Best regards,*
>> *Moataz Salah El-Din*
>> Customer Care Representative
>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>