Subject: Re: Urgent - refund exception - SO# 600822782
From: Sujan Raj <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Carmella Singh <[email-masked]>, Radwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Fahad Shafiq <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 22 Jun 2020 10:40:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Please note now the collection is done. And refund to the customer.

Warm Regards,
Sujan Raj,
Mobile : +971506855826

On Mon, Jun 22, 2020 at 10:21 AM Sujan Raj <[email-masked]> wrote:

> Hi Mostafa,
>
> Yesterday I sent the driver but customer is not available at the location
> she reschedule for today. Today again we are sending for this collection.
>
> Warm Regards,
> Sujan Raj,
> Mobile : +971506855826
>
>
>
> On Mon, Jun 22, 2020 at 10:18 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Sujan Raj <[email-masked]>  Is this closed ????
>>
>>
>> @Fahad Shafiq <[email-masked]>  FYI we have confirmation here from
>> shady.
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Sun, Jun 21, 2020 at 8:58 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Sujan
>>>
>>> Please make sure to close this case today and feedback.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Thu, Jun 18, 2020 at 11:32 AM Sujan Raj <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> We call the customer for this collection and refund but the customer is
>>>> not available now, she requested for Sunday.
>>>>
>>>> We will arrange it Sunday.
>>>>
>>>> Warm Regards,
>>>> Sujan Raj,
>>>> Mobile : +971506855826
>>>> Email : [email-masked]
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 11:28 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Sujan Raj <[email-masked]>  Please share the scenario that
>>>>> happened with the customer today.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 9:36 AM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Sagar,
>>>>>>
>>>>>> Please proceed as per the confirmation below INC#  1131082 .
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 4:47 PM Sagar Khawani <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Zendesk
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Radwa Ali <[email-masked]>
>>>>>>> *Sent:* Wednesday, June 17, 2020 4:42 PM
>>>>>>> *To:* Mostafa saad <[email-masked]>; Shady Elgendy <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Sagar Khawani <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Urgent - refund exception - SO# 600822782
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Mostafa and shady,
>>>>>>>
>>>>>>> Please approve the refund for this item as agreed as we need to
>>>>>>> refund the customer ASAP and we will arrange collection once refunded.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> SO# 600822782
>>>>>>>
>>>>>>> SKU: TW-57190
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=170291>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>