Subject: Re: Chat Performance
From: Urvika Chaudhary <[email-masked]>
To: Asad <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, saurabh <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, rodina <[email-masked]>
Date: Sun, 21 Jun 2020 22:07:37 -0700 (MST)

Hi Asad, 

We will be available for the discussion. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Asad" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]> 
Sent: Monday, June 22, 2020 10:15:54 AM 
Subject: Chat Performance 

Gm Team, 

I am concerned about the performance of the agents on the chat. Can we please have a quick discussion after todays briefing to plan the next steps? Issues here are number of chats served in the whole day and the ratings. 

	

Dipayan Banerjee 	

12 Chats / 50% Rating 

Mohammed Obeido 	

38 / 62.50% 

Khalid M Salaheldin 	

13 / ? 

Ahmad Daher 	

27 / 42.86% 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

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