Subject: Re: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729 << Reference ID: 58416585 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Sun, 21 Jun 2020 21:15:25 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Mohanad,

Good day.

Well noted. I shall check & investigate with our team in Saudi Arabia. 

Please hold for the next update, latest by 23/06/2020 at 16:00 hours.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: RE: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729 << Reference ID: 58416585 >> >> Sent: Sun, 21 Jun 2020 12:44:36 UTC+04:00 >> >>
Hi Khalid,
 
The below shipment hasn’t been received by the customer, please we need your support to open a trace and escalate to Saud for an update.
 
Stay Safe!
Mohanad AbouOuf  >> Key Accounts Manager
DHL EXPRESS >> P.O.Box 6252 >> Dubai, Meydan >> United Arab Emirates
Mobile: +971 56 177 0271 >> Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[[:removedImage(image001.png):]]
[[:removedImage(image002.gif):]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.
 
From: Ronald Gaviola [mailto:[email-masked]]  >> Sent: Sunday, June 21, 2020 12:03 PM >> To: Malak Nobeh <[email-masked]>; Mohanad Abououf (DHL AE) <[email-masked]> >> Cc: customer care <[email-masked]>; ae.mumzworld <[email-masked]>; Eugene Mugisa <[email-masked]> >> Subject: Re: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729 << Reference ID: 58416585 >>
 
Escalating to   +Mohanad Abououf (DHL AE)   
 
Could you please make sure this package will be delivered today.

Regards,
Ronald

On Sun, Jun 21, 2020 at 11:40 AM Malak Nobeh <[email-masked]> wrote:
Ronald, >>  >> Please advice , the customer didn't receive her order . >>  >> Thanks.
 
On Thu, 18 Jun 2020 at 17:55, <[email-masked]> wrote:
Hi Malak,
 
Good day.
 
This shipment was handedover to our third party team for the delivery, on 29th May. The delivery details are not visible, as it was carried out via third party.
 
Please confirm if the consignee is claiming not received.
 
Should you require any further assistance, please contact me directly.
 
Best Regards,
 
Khalid Khalfan
Key Account Advisor
 
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114
 
[[:removedImage(image004.jpg):]]

 

>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked],  [email-masked] >> Subject: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729 >> Sent: Wed, 17 Jun 2020 06:20:56 UTC+04:00 >> >>
Dears, >>  >> Please push the order for urgent delivery. >>  >>  https://www.dhl.com/en/express/tracking.shtml?AWB=1384881153&brand=DHL   >>  >> Thanks. >>  >> 
 >>
--  >>
[[:removedImage(_WRD070.jpg):]] >>

 
--
[[:removedImage(_WRD070.jpg):]]